Bonnie Czarny

Primary Function: Overseen and managed all Insurance Administration Department operations.

Maintained thorough knowledge of the contents of the Master Contracts of Insurance Certificates and brochures (including all provisions and limitations)

Handled insureds' complaints. Responsible for contacting the insurance companies and responding to or corresponding with insureds.

Responded to incoming and initiated out going calls as needed.

Evaluated daily workflow, staffing and backlog within the department.

Review of communications materials for the Communications Departments Project Manager.

Worked with insurance companies regarding claims, applications and general inquiries.

Assisted in testing programming changes, new policy offers. Reported all finding to appropriate staff and insurance company.

Processed financial payments, cash adjustments and suspense items.

Proposed annual department budget.

Attended meetings with the American Bar Association, representing the American Bar Endowment and all of policy offerings.

Planned, coordinated and budgeted all staff events.