Bonnie DeLeon
San Antonio,TX
Summary
Customer service representative of over 10 years experience in enhancing client satisfaction and operational through strategic communication and data driven approaches proficient in time management and team collaboration, conflict resolution effectively fostering customer loyalty, and trust committed to continuous process improvement and quality assurance leveraging critical thinking, and data analyst skills to achieve measurable results
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Spectrum
San Antonio, TX
07.2023 - Current
- Assisted customers with billing inquiries and service-related issues.
- Resolved technical issues using company support tools and resources.
- Educated customers on product features and service options available.
- Handled escalated calls to ensure customer satisfaction and resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Mentored team members and managed employee relationships.
- Developed operational strategies to enhance team performance and productivity.
- Coordinated training sessions for new staff to ensure smooth onboarding.
- Coached and mentored individuals on professional development goals.
- Monitored workflow processes and identified areas of improvement.
- Fostered a positive work environment by recognizing individual achievements.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new team members on safety protocols and operational procedures.
- Supervised daily production activities to ensure smooth workflow and efficiency.
- Leading team meetings to discuss goals, challenges, and operational updates.
- Provided leadership, guidance, and direction to team members on daily tasks.
- Leading our production teams to success by training, coachings, and daily responsibilities
Customer Service Representative
Salelytics
San Antonio, Texas
01.2020 - 06.2023
- Assisted customers with billing inquiries and service-related issues.
- Provided financial advice on loans and investment options.
- Managed customer accounts and processed transactions efficiently.
- Educated customers about banking products and services available.
- Helped customers understand and use mobile applications and online banking.
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Verified customer identity using government-issued identification documents.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Education
Ged
San Antonio, TXSkills
- Technical troubleshooting
- Data entry accuracy
- Team leadership
- Mentorship development
- Problem-solving
- High-energy attitude
- Professional telephone demeanor
- Promotional support
- Active listening
- Adaptive team player
Timeline
Customer Service Representative
Spectrum
07.2023 - Current
Customer Service Representative
Salelytics
01.2020 - 06.2023
Ged