Bonnie Dennis
Jasper
Summary
Dynamic and detail-oriented professional with extensive experience at Amazon, excelling in warehouse operations and inventory management. Proven ability to enhance order fulfillment accuracy and streamline processes, leveraging strong problem-solving skills and effective communication. Committed to safety and efficiency, consistently achieving team goals through collaboration and punctuality.
Overview
31
31
years of professional experience
Work History
Warehouse Worker
Amazon
Tampa, FL
06.2017 - Current
- Operated forklifts and pallet jacks to transport goods between storage areas.
- Maintained accurate inventory records using warehouse management systems.
- Loaded and unloaded shipments, ensuring items were handled safely and efficiently.
- Assisted in training new employees on standard operating procedures and safety protocols.
- Collaborated with team members to optimize workflow and reduce processing time.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
Account Service Representative
Florida Blue
Jacksonville, FL
04.2004 - 12.2023
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed account changes, ensuring accuracy and compliance with company policies.
- Maintained detailed records of customer interactions to support follow-up actions.
- Collaborated with team members to enhance service delivery and improve workflow processes.
- Developed knowledge of insurance products to assist customers effectively with their needs.
- Facilitated communication between departments to streamline account management processes.
- Balanced up to Number accounts simultaneously, maintaining regular contact, and professional relationships with each.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Listened to clients and assisted with navigation of complex systems involved in Type transactions.
- Established trust with clients through consistent delivery of high-quality services and proactive communication efforts.
- Assisted in the onboarding process for new Account Service Representatives, providing guidance and mentorship to ensure their success.
- Streamlined internal processes for improved efficiency and increased productivity within the team.
- Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
- Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
- Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
- Collaborated with cross-functional teams to develop customized solutions for complex client needs, resulting in increased sales revenue.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented and developed customer service training processes.
Account Service Representative
Avaya Inc
Jacksonville, FL
02.1995 - 09.2003
- Played a significant role in increasing referral rates by delivering outstanding service that led clients to recommend our company to others.
- Implemented time-saving techniques that reduced administrative tasks while maintaining accuracy in recordkeeping.
- Maintained up-to-date knowledge of industry trends and competitor offerings, ensuring effective communication of product benefits to clients.
- Conducted regular account reviews to identify areas for improvement, leading to increased customer satisfaction and loyalty.
- Continuous self-improvement through attending relevant seminars, workshops, and webinars to stay current on industry changes and challenges.
- Cultivated strong relationships with clients to maintain long-term business partnerships and high retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed account changes, ensuring accuracy and compliance with company policies.
- Maintained detailed records of customer interactions to support follow-up actions.
- Balanced up to Number accounts simultaneously, maintaining regular contact, and professional relationships with each.
- Listened to clients and assisted with navigation of complex systems involved in Type transactions.
- Established trust with clients through consistent delivery of high-quality services and proactive communication efforts.
- Streamlined internal processes for improved efficiency and increased productivity within the team.
- Provided exceptional customer service through prompt response times, clear communication, and effective problem-solving skills.
- Actively participated in team meetings to share best practices, discuss challenges, and contribute ideas for continuous improvement initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Associate of Science - Accounting Technology
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Clear communication
- Attention to detail
- Problem-solving
- Sorting and labeling
- Material handling
- Warehouse operations
- Team collaboration
- Order picking and processing
- Warehouse organization
- Pallet jack handling
- Material loading and unloading
- Punctual and dependable
- Stacking and staging
- Unpacking merchandise
- Order fulfillment
- Pallet jacks
- Safety protocols
- Storage organization
- Basic mathematics
- Safety training
- Health and safety regulations
- Shipment palletization
- Hazardous materials handling
- Microsoft Excel
Additional Information
Ambassador with Amazon 2017-2019
Safety Team with Amazon 2017-2019
Safety Team with Florida Blue 2004-2013
Timeline
Warehouse Worker
Amazon
06.2017 - Current
Account Service Representative
Florida Blue
04.2004 - 12.2023
Account Service Representative
Avaya Inc
02.1995 - 09.2003
Associate of Science - Accounting Technology
Ivy Tech Community College of Indiana