Bonnie Engebritson
Annabella,UT
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Welcoming clerical professional with 25 years of experience in office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls accounting Software, and keeping organized filing systems.
Overview
13
13
years of professional experience
Work History
Front Desk Associate /Hotel Reservationist
Snow Bird Ski Resort
Alta, UT
11.2017 - 02.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Planned coverage needs and organized services to support incoming special events.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Administration Assistant / Receptionist
Reaveley Engineers + Associates
Salt Lake City, Utah
05.2005 - 12.2016
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
- Liaised with vendors, contractors, and professional services personnel to properly process orders.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Assistant
Superior Pharmacy
Salt Lake City, Utah
05.2004 - 04.2005
- Managed filing system, entered data, and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
Education
No Degree - General Clerical
Southern Utah State University
Cedar City, UT05.1969
High School Diploma -
South Sevier High School
Monroe, UT05.1967
Skills
- Payment Processing
- Administrative Support
- Multi-Line Phone Systems
- Data Entry and Database Software
- Microsoft Office Suite
- Visitor and Customer Relations
- Catering Coordination
- Billing and Invoicing
- Accounting and Billing Software
- Office Supply Management
- Bookkeeping Support
- Courteous and Professional
- Positive Attitude and Energetic
Timeline
Front Desk Associate /Hotel Reservationist
Snow Bird Ski Resort
11.2017 - 02.2018
Administration Assistant / Receptionist
Reaveley Engineers + Associates
05.2005 - 12.2016
Customer Service Assistant
Superior Pharmacy
05.2004 - 04.2005
No Degree - General Clerical
Southern Utah State University
High School Diploma -
South Sevier High School