Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Garwood

Mandeville,LA

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

15
15
years of professional experience

Work History

Owner

Loco Catering
05.2017 - Current
  • Manage day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulting with customers to assess needs and propose optimal solutions.
  • Manage purchasing, sales, marketing and customer account operations efficiently.
  • Manage payroll, daily deposits, and cost controls.
  • Ensure regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Prepare meals from scratch using authentic, popular recipes to generate repeat business.
  • Uphold stringent food safety regulations, ensuring compliance with all relevant health department guidelines.

Sales Associate

Apalach Outfitters
08.2021 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

General Manager

The Owl Cafe
03.2009 - 05.2021


  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Ross Beatty High School
Cassopolis, MI

Skills

  • Customer Relations
  • Small business operation
  • Verbal and written communication
  • Operations Management
  • Staff Management
  • Customer Service
  • Teamwork and Collaboration
  • Effective leader
  • Purchasing and planning
  • Customer Service Management
  • Scheduling
  • Records Organization and Management

Timeline

Sales Associate

Apalach Outfitters
08.2021 - 07.2024

Owner

Loco Catering
05.2017 - Current

General Manager

The Owl Cafe
03.2009 - 05.2021

High School Diploma -

Ross Beatty High School

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Bonnie Garwood