Bonnie Givens
Spokane,WA
Summary
Diligent Security professional with 19 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using verbal tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Security Guard
Spokane Comedy Club/ Gamers Arcade Bar
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering to ensure age requirements.
- Interacted assertively but non-confrontationally with personnel and general public.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- conducts current inventory checks.
- received goods and uploaded inventory from various vendors for both establishments.
- maintained security codes for establishments and safes/ drop boxes.
Transportation Security Officer
TSA
09.2007 - 07.2023
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Monitored security checkpoints for compliance with applicable security protocols.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Safeguarded transportation operations at commercial airports and railway stations.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- used various computer programs to document daily activities and schedules.
- mentored other individuals through the training process.
- was a point of contact in many high profile special events.
- customer service liaison for special needs individuals.
Education
High School Diploma -
North Shore Home School
Bothell, WA06.2005
Skills
- Safety and Security
- Verbal and Written Communication
- Complex Problem-Solving
- Knowledge of Supervisory Concepts
- Law Enforcement Collaboration
- Emergency Management
- Federal and State Regulation Compliance
- Adaptable and Flexible
- Guest Services Assistance
- Online Learning
- Effective Working Relationships
- Dispatching
Timeline
Security Guard
Spokane Comedy Club/ Gamers Arcade Bar
06.2023 - Current
Transportation Security Officer
TSA
09.2007 - 07.2023
High School Diploma -
North Shore Home School
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