BONNIE JOHNSON BROWN
Huntsville,AL
Summary
Results-driven team leader with expertise in training, quality assurance, and process optimization. Proven success in enhancing operational efficiency and ensuring regulatory compliance, contributing to improved workplace safety and productivity.
Overview
32
32
years of professional experience
Work History
Generalist
Vuteq Alabama
02.2024 - Current
- Oversaw team leaders (TLs) and senior team leaders (STLs), enhancing training, development, and performance management processes
- Manage training schedules and proficiency tracking to meet production goals and deadlines
- Conduct daily equipment checks (TPM/PM) to maintain operational efficiency and compliance
- Approved timekeeping, processed PTO requests, and enforced company policies through coaching and corrective actions to promote compliance
- Collaborated with quality teams to identify supplier defects, ensuring adherence to product standards
- Maintain and enforce 5S standards to ensure a safe and organized workplace
- Investigate employee concerns and support HR-related processes
- Analyze workflows and implement improvements to increase productivity
Customer Service Representative
Humana
10.2021 - 12.2023
- Addressed customer inquiries, complaints, and provided product information to enhance understanding of healthcare services and medications
- Scheduled patient visits and coordinated care with staff, physicians, and field agents
- Coordinated patient schedules while updating agent availability systems to ensure seamless communication and service delivery
- Ensured continuity of care through effective communication and organization
Team Leader
Hyundai Manufacturing
10.2014 - 10.2021
- Motivated team members to achieve performance goals and exceed production targets
- Led production teams in manufacturing processes, ensuring efficiency and quality standards
- Monitored performance in inventory control, warranty administration, and customer satisfaction to identify areas for improvement
- Ensured compliance with company standards and operational procedures to maintain operational integrity
- Communicated company programs, policies, and procedures to dealers and internal teams
Quality Inspector
Lear Corporation
01.2008 - 10.2014
- Inspected products for compliance with company and industry standards, ensuring quality and safety
- Reviewed blueprints and specifications to confirm adherence to quality expectations, facilitating production accuracy
- Evaluated raw materials and finished goods, approving or rejecting based on standards
- Maintained accurate records to document quality assurance processes, supporting regulatory compliance
Quality Technician / Team Leader
Lear Corporation / HMMA
11.2003 - 12.2007
- Conducted audits to ensure compliance with quality and safety standards
- Supervised and trained employees in assembly, quality control, and production processes
- Led shift meetings to communicate safety, production goals, and updates
- Managed attendance, scheduling, and workforce efficiency
- Enforced workplace policies and identified safety risks
Administrative Office Assistant II
Alabama Department of Industrial Relations
05.1994 - 10.2003
- Managed multi-line phone systems to efficiently address customer inquiries
- Prepared reports, meeting minutes, and confidential documents
- Prepared reports and meeting minutes, ensuring accurate documentation of discussions
- Maintained office records and inventory, supporting streamlined correspondence processes
Education
Associate Degree - Medical Billing & Coding
University of Phoenix
Montgomery, ALAssociate Degree - IT Technology
Southern Technical College
Montgomery, ALHigh School Diploma -
Central High School
Hayneville, ALSkills
- Team Leadership & Training
- Quality Assurance & Inspection
- Organizational Development
- Customer Service & Care Coordination
- Process optimization
- Resource Allocation
- Microsoft Office (Word, Excel)
- Regulatory Compliance
- Problem Solving & Multitasking
References
Available upon request
Additional Qualifications
- Leadership Training I, II, III
- Strong attention to detail and organizational skills
- Ability to manage multiple projects simultaneously
Timeline
Generalist
Vuteq Alabama
02.2024 - Current
Customer Service Representative
Humana
10.2021 - 12.2023
Team Leader
Hyundai Manufacturing
10.2014 - 10.2021
Quality Inspector
Lear Corporation
01.2008 - 10.2014
Quality Technician / Team Leader
Lear Corporation / HMMA
11.2003 - 12.2007
Administrative Office Assistant II
Alabama Department of Industrial Relations
05.1994 - 10.2003
Associate Degree - Medical Billing & Coding
University of Phoenix
Associate Degree - IT Technology
Southern Technical College
High School Diploma -
Central High School