Bonnie Kaske
Aniwa
Summary
Enthusiastic and professional customer service rep with over 25 years of experience providing customer support in medical claims, as well as face to face customer service in retail. The ability and experience to handle strategic-relationship/partnership-building skills. Proficient in MS Word, Excel, and Office emails and search engines. Cashiering, direct ordering, shipping, receiving and stocking.
Overview
25
25
years of professional experience
Work History
Cashier and Customer Service Representative
Marieke Gouda
Thorp
06.2023 - 11.2024
- Cashier, stocking, sales, customer service.
- Then promoted to customer service representative.
- Phones, orders, complaints.
- Interoffice communications.
Customer Service Representative
Flex Staff
Green Bay
01.2022 - 05.2022
- Working for Associated Bank in customer service.
- Call center, customer service on bank accounts.
Claims Processor
WPS
Green Bay
10.2021 - 01.2022
- Working for WPS Insurance for VA benefits processing medical claims.
Patient Accounts Representative
Prevea Health
Green Bay
08.2016 - 08.2019
- Set up payment plans and processed payments, as well as reviewed claims for collections and Coordination of Benefits.
Patient Accounts Representative
Delta Dental of WI
Stevens Point
10.2014 - 01.2015
- Explained dental benefits and processing, and complaints.
Patient Accounts Representative
UMR/UHC
Wausau
06.2013 - 04.2014
- Handled customer inquiries, complaints, claims questions, processing and adjustment requests.
- Helped the company to retain the highest customer service ratings (as determined by external auditor in all categories, including communication skills, listening skills, problem resolution and politeness.
Subrogation Analyst, Customer Service
UHC/Ingenix/Optum
Green Bay
05.2000 - 04.2013
- Handled incoming and outgoing calls from clients, members, adjuster, attorneys, judges, and policyholders, responding to inquiries, resolving problems and resolutions.
- Provided recovery of claims paid for clients, negotiations, and settlement.
Education
Assistant Secretary Administration
NCTI
Wausau, WIHuman Resource and Business Management
NWTC
Timeline
Cashier and Customer Service Representative
Marieke Gouda
06.2023 - 11.2024
Customer Service Representative
Flex Staff
01.2022 - 05.2022
Claims Processor
WPS
10.2021 - 01.2022
Patient Accounts Representative
Prevea Health
08.2016 - 08.2019
Patient Accounts Representative
Delta Dental of WI
10.2014 - 01.2015
Patient Accounts Representative
UMR/UHC
06.2013 - 04.2014
Subrogation Analyst, Customer Service
UHC/Ingenix/Optum
05.2000 - 04.2013
Assistant Secretary Administration
NCTI
Human Resource and Business Management
NWTC