Open To Work
Bobbi Coonce
Twin Falls,ID
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
9
9
years of professional experience
1999
1999
years of post-secondary education
Work History
Cashier customer service representative
Base camp
Twin Falls, ID
03.2026 - Current
- Processed customer transactions efficiently at the point of sale.
- Maintained a clean and organized checkout area throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints promptly and professionally when necessary.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Lead supervisor
Pilot Flying J Travel Center
Jerome, Idaho
03.2022 - 03.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on company policies and operational procedures.
- Coordinated inventory management to maintain stock levels and reduce shortages.
- Implemented safety protocols to promote a secure work environment for all team members.
- Assisted in scheduling shifts to optimize workforce efficiency during peak hours.
- Resolved customer complaints promptly to maintain a positive experience at the travel center.
- Trained new hires on company policies, procedures, and processes.
- Supervised, trained and guided team by coaching on daily activities.
- Communicated daily schedule and delegated work to employees.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Resolved customer complaints and inquiries promptly and professionally.
- Managed inventory levels, placing orders as needed to meet customer demand.
- Monitored daily operations for quality and adherence to work order specifications.
- Documented timecard data, maintenance logs and production logs.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Responded to customer questions regarding products, prices and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Salvation Army Thrift Store
Twin Falls, Idaho
03.2019 - 03.2022
- Supervised daily operations of retail store ensuring efficient workflow.
- Trained new staff on customer service and store procedures.
- Managed inventory levels and organized stockroom for optimal accessibility.
- Coordinated donation processing and merchandise display for maximum visibility.
- Maintained cleanliness and organization of the sales floor and backroom areas.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Hotel Housekeeper
Holiday inn
TWIN FALLS, ID
03.2017 - 03.2018
- Cleaned guest rooms to maintain high standards of cleanliness and hygiene.
- Replenished supplies and toiletries in all assigned areas daily.
- Inspected rooms for maintenance issues and reported them promptly.
- Assisted in laundry operations, ensuring fresh linens for guest use.
- Organized storage areas for cleaning supplies and equipment efficiently.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Provided excellent customer service by responding quickly to inquiries.
- Swept, scrubbed and polished floors with mops and brooms.
- Assisted with laundry duties such as washing towels and sheets.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Checked for damaged or missing items in each room.
- Managed time efficiently to meet cleaning deadlines during high occupancy periods.
Education
Filer High School
Filer, IfSkills
- Cash register operation
- Payment processing
- Inventory management
- Customer inquiries
- Training and supervision
- Customer relationship management
- Staff performance monitoring
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Team building
- Attention to detail
- POS systems
- Cash management
- Liquor law compliance
- Identification checks
- Decision making aptitude
- Point of sale proficiency
- Customer assistance
- Multitasking and organization
- Order taking
- Merchandise exchange
- Customer service excellence
- Ordering and stocking
- Time management skills
- Data entry
- Scanner operations
- Cleaning and sanitizing
- Purchase assistance
- Staff training
- Retail merchandising
- Dependability and reliability
- Upselling techniques
- Training and onboarding
- Drawer balancing
- Empathy and patience
- Product restocking
Work Preference
Job Search Status
Open to workWork Type
Part TimeGig WorkFull TimeLocation Preference
RemoteOn-SiteSalary Range
$0/hr - $1000/hrTimeline
Cashier customer service representative
Base camp
03.2026 - Current
Lead supervisor
Pilot Flying J Travel Center
03.2022 - 03.2025
Assistant Manager
Salvation Army Thrift Store
03.2019 - 03.2022
Hotel Housekeeper
Holiday inn
03.2017 - 03.2018
Filer High School