Cathy Becraft
Neighborhood Fresh
Gas City,IN
40
years of professional experience
Dynamic and dedicated professional with a strong background in customer service and cash handling at Neighborhood Fresh. Proven ability to resolve discrepancies and enhance customer satisfaction through effective communication and empathy. Recognized for reliability and maintaining high standards of cleanliness and organization in fast-paced environments. I also cashiered at Marsh Supermarket,
Work History
Cashier/Customer Service Representative
8 Years 3 Months- Processed customer transactions accurately using POS system and balanced cash drawer at shift end.
- Resolved payment discrepancies and handled refunds, exchanges, and voids with attention to policy.
- Greeted customers promptly and delivered efficient checkout service during high-volume periods.
- Verified prices, coupons, and promotions to ensure accurate charging and reduce register errors.
Eligibility Specialist
9 Years 11 Months- Processed eligibility applications, verifying documentation and maintaining accurate case records within client systems.
- Interpreted program guidelines to determine applicant qualification and resolve complex benefit discrepancies.
- Communicated with applicants and stakeholders to collect missing information and clarify required documentation.
- Reviewed confidential records for completeness, accuracy, and compliance with policy requirements.
Floral Department Manager
14 Years 11 Months- Managed floral department operations, ensuring fresh product presentation and consistent customer service.
- Ordered, received, and stocked floral inventory while maintaining accurate department supplies.
- Supervised associates, scheduled work shifts, and supported daily department productivity.
- Created appealing floral displays to drive sales and seasonal merchandising.
- Monitored product quality, removing damaged merchandise and reducing shrink.
- Trained staff on bouquet preparation, care standards, and customer assistance.
- Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
Hairstylist
6 Years 4 Months- Consulted with clients to assess hair goals and recommend customized cuts, color, and styling services.
- Executed precision haircuts, blowouts, and finishing styles aligned with client preferences and face shape.
- Formulated and applied color, highlights, and corrective treatments while maintaining hair health.
- Scheduled appointments, managed client records, and coordinated service flow for efficient daily operations.
- Sanitized tools, workstations, and equipment to maintain hygiene and safety standards.
- Trained on current cutting, coloring, and styling techniques to refine service quality and trends.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Education
GED
Skills
Cash register operation
Cash register operation
Cash register operation
Cash register operation
Cash register operation
Cash register operation
Cash register operation
Cash register operation
Cash register operation
Cash register operation
Cash register operation
Cash register operation
Timeline
Cashier/Customer Service Representative
Neighborhood Fresh
06.2018 - 09.2026Read More
Eligibility Specialist
Conduent Business Services
01.2009 - 12.2018Read More
Floral Department Manager
Marsh Supermarkets Indiana
09.1993 - 08.2008Read More
Hairstylist
Self-employeed
10.1986 - 02.1993Read More
Mississinewa High School
GED
Read More