Ritchelle Fajardo
Anchorage,AK
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
14
14
years of professional experience
Work History
Cashier/Customer Service Representative
Walmart
Anchorage, Alaska
06.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier/ Customer Service
Ac Lakeside Grocery
Sitka, 99835
10.2015 - 01.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Chocolate Maker
Theobroma Chocolate Company
Sitka, 99835
07.2010 - 01.2023
- Developed and tested new recipes for chocolate products, such as truffles, bars and confections.
- Monitored production processes to ensure quality standards were met while minimizing waste.
- Ensured compliance with food safety regulations in the preparation and handling of all chocolate ingredients.
- Maintained accurate records of production data including quantities produced, batch numbers and dates.
- Supervised staff in the operation of equipment used to produce chocolates, such as moulding machines and tempering tanks.
- Controlled temperatures during the tempering process to create desired cocoa butter crystallization patterns.
- Assisted in designing packaging materials for chocolate products that adhered to company branding guidelines.
- Troubleshot issues related to machinery malfunctions or product defects on the assembly line.
Administrative Assistant
SEARHC/ Mt. Edgecumbe Medical Center
Sitka, Alaska
10.2020 - 01.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
Education
High School Diploma -
San Nicolas National High School
Philippines03-2009
Skills
- Payment Collection
- Customer Assistance
- POS Systems
- ID Verification
- Cash Register Operation
- Customer Service
- Drawer balancing
- Cash Handling
- Payment Processing
- Returns processing
- Cash Management
- Cash handling and management
- Refund handling
- Hospitality and accommodation
- Customer service excellence
- Credit and cash transactions
- Cash register systems
- Identification checks
- Cleaning and sanitizing
- Checkout monitoring
- Money Handling
Timeline
Cashier/Customer Service Representative
Walmart
06.2023 - Current
Administrative Assistant
SEARHC/ Mt. Edgecumbe Medical Center
10.2020 - 01.2022
Cashier/ Customer Service
Ac Lakeside Grocery
10.2015 - 01.2023
Chocolate Maker
Theobroma Chocolate Company
07.2010 - 01.2023
High School Diploma -
San Nicolas National High School