Bonnie L. Kent
El Cajon,CA
Summary
Detail-oriented, reliable, and forward-thinking professional with a proven track record of successfully accomplishing assigned duties through effective coordination and the cultivation of positive client relationships. Dynamic organizational skills combined with a strong aptitude for multitasking, planning, and directing operations amidst complex schedules. Exceptional capability in managing various tasks and priorities efficiently while building long-term productive relationships, resolving complex issues, and fostering customer loyalty. Recognized for an excellent work ethic and commitment to continuous self-education in emerging technologies, consistently exceeding customer expectations.
Overview
27
27
years of professional experience
Work History
Accounting Specialist
Restoration Connection
San Diego, California
05.2023 - Current
- Detail-oriented Accounting Specialist with expertise in managing full-cycle accounts receivable processes, financial reporting, and vendor analysis. Skilled in forecasting revenue, ensuring accurate invoices, and maintaining efficient cash flow through proactive collections and payout management.
- Managed Accounts Receivable functions including billing, posting payments, reconciling accounts, and resolving discrepancies to maintain accurate financial records.
- Prepared and issued customer invoices with accuracy and timeliness, ensuring compliance with contract terms and financial policies.
- Created monthly and quarterly financial reports, providing insights into revenue performance, cash flow, and outstanding balances.
- Compiled financial snapshots of all vendors, analyzing performance trends, conversion fees, and cost structures to optimize profitability.
- Conducted revenue forecasting based on historical data, seasonal trends, and client activity to support strategic financial planning.
- Oversaw collections process to minimize aged receivables and improve working capital efficiency.
- Processed and tracked conversion fees, incentives, and backend payouts, ensuring accuracy and transparency in all financial transactions.
- Collaborated with management to provide real-time financial insights supporting business decisions and budget adjustments.
- Maintained compliance with internal controls, accounting standards, and audit requirements.
Contract Support Specialist
Mirion Technologies (Canberra) Inc.
Meriden, CT
12.2021 - 03.2023
- Prepare and issue quotations for hardware and software contracts. Prepare and issue quotations for on-site services.
- Prepare and issue quotations for spare parts.
- Review databases in order to quote renewal contracts prior to expiry dates.
- Review new sales orders to quote new business prior to warranty expiration.
- Review databases to quote new contract business from previous sales orders.
- Follow-up with customers on all quotes.
- Record quote status in service contracts database.
- Work with Field Service Technicians to ensure customer system numbers and serial numbers correspond with Service information.
- Review Terms & Conditions for formal RFQ/RFP.
- Answer incoming service line phone calls and assist customers.
- Support Service inventory by assisting with exchange transactions and follow-up.
- Support Repair Coordinator team, assist with complex repair quotes. Create new sales opportunities through inbound lead follow-up.
- Route qualified opportunities to the appropriate account managers and/or technical support staff for further development and closure.
- Probe customer for technical needs and requirements during lead qualification.
- Answer customer questions about product capabilities and applications.
- Prepare product quotations and respond to RFQ’s and RFP’s.
- Respond swiftly and courteously to customer inquiries and/or complaints.
- Complete basic financial evaluation of offers to ensure proper pricing and profitability.
- Partner with the field account managers to support their customer/business needs.
- Process and coordinate flow of orders; provide information on orders status and delivery.
Customer Service Coordinator
Radio Frequency Systems
Meriden, CT
07.2018 - 02.2020
- Provide outstanding customer service to improve customer satisfaction and relationship.
- Handle and resolve customer complaints/inquiries in a timely and accurate manner.
- Assist in order fulfillment activities such as taking orders, giving pricing information, creating RMA’s, credits and rebilling.
- Alert customers on shipping and flow issues in advance.
- Provide price and cost proposals in response to customer’s requests.
- Maintain competent understanding of company’s products, their functions and alternatives.
- Received, reviewed for accuracy, and processed customer orders, and change orders utilizing SAP.
- Managed order entry work load so that orders were entered the day received.
- Advocated for customers in improving availability and delivery.
- Coordinated orders with production and logistics to ensure on time and complete to customers utilizing O-Track.
- Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.
- Assisted consumers with questions regarding our product.
Customer Service Representative
AEON
Wallingford, CT
03.2013 - 07.2019
- Receive callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.
- Quickly and effectively solved customer challenges to include following up to ensure remediation.
- Escalate trouble tickets until issue are resolved.
- Keep customer up to date on repairs and ETA of restoration of services.
- Maintain quality control seeking new ways to improve customer service.
- Promptly and effectively solve customer challenges.
- Keep records of customer interactions, process customer accounts, and file documents.
- Part Time
Plant Administrator
Millwood Inc.
North Haven, CT
08.2003 - 11.2017
- Administer and perform the assigned Millwood SOP.
- Make manufacturing processes more profitable, lean and efficient.
- Driving employee engagement in the company.
- Deal with any staff grievance or disciplinary issues.
- Train Shipping and receiving clerks on SOP, LEAN and SAP.
- Supervise shipping and receiving clerks and evaluated their job performances.
- Report customers required information per Millwood’s deadlines.
- Construct and maintain all reports.
- Interface with customers and stakeholders on a daily basis.
- Lead formal and informal meetings and discussions concerning plant operations.
- Inspect order and delivery paperwork for accuracy.
- Oversaw Human Resources, Payroll, Accounts Payable
- Scheduled all inbound/outbound shipments
Office Manager
Servpro
Meriden, CT
05.1999 - 08.2003
- Maintained Communication between Adjustors and Insurance Company.
- Organized office operations and procedures.
- Maintained equipment inventory, scheduled maintenance and handled customer correspondence.
- Provided employees with guidance in handling difficult or complex problems or in resolving complaints.
- Handled all incoming and outgoing correspondences.
- Supervised work crews and became mold/water certified.
- Maintained a safe and secure working environment.
Education
B.S - Criminal Justice-Case Management
University of Phoenix
Skills
- Excellent analytical, critical thinking and motivational skills
- Strong decision-making skills and the ability to prioritize and plan effectively
- Excellent communication skills along with great interpersonal abilities
- Experience in delivering client-focused solutions based on customer needs
- Skilled to provide an optimal level of customer services
- Keen attention to detail and adherence to deadlines
- Possess sound judgment with excellent problem-solving skills
- Ability to get on with all levels of people and possess strong relationship building skills
Affiliations
- Board Member served as Secretary, Treasurer, Asst. Treasurer and Volunteer Coordinator Wallingford Emergency Shelter 1995 - 2013
- Past Board Member served as President and Vice President Meriden Arts Trust 2008 - 2012
Timeline
Accounting Specialist
Restoration Connection
05.2023 - Current
Contract Support Specialist
Mirion Technologies (Canberra) Inc.
12.2021 - 03.2023
Customer Service Coordinator
Radio Frequency Systems
07.2018 - 02.2020
Customer Service Representative
AEON
03.2013 - 07.2019
Plant Administrator
Millwood Inc.
08.2003 - 11.2017
Office Manager
Servpro
05.1999 - 08.2003
B.S - Criminal Justice-Case Management
University of Phoenix