- Avid Reader
- Gardening
- Backpacking and Hiking
- Trail running
Jennifer Grambo
Churchville,MD
Summary
Dedicated and detail-oriented professional with over 10 years of experience in business management and customer service. Known for quickly adapting to changing needs, analyzing data to inform decisions and streamlining operations to improve efficiency and customer satisfaction.
Overview
33
33
years of professional experience
Work History
Accounting Specialist
KCI TECHNOLOGIES
Sparks, MD
04.2025 - Current
- Managed accounts payable processes, ensuring timely invoice processing and payments.
- Analyzed financial discrepancies, identifying root causes and implementing corrective actions to prevent recurrence.
- Collaborated with cross-functional teams to streamline budgeting processes, improving resource allocation strategies.
- Reconciled general ledger accounts, maintaining accuracy in financial reporting and compliance.
- Developed and implemented efficient bookkeeping practices, enhancing overall workflow efficiency.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
Proprietor
Cleanings by Jenn
Churchville, MD
10.2014 - 04.2025
- Managed and operated a successful cleaning business, serving both residential and commercial clients with high-quality service standards.
- Cultivated a loyal client base, achieving consistent repeat business and referrals by delivering exceptional service and building strong client relationships.
- Led and supervised a team of cleaning staff, ensuring adherence to safety protocols and maintaining high customer satisfaction levels through quality assurance.
- Oversaw end-to-end business operations, including scheduling, client communications, budgeting, and inventory management, resulting in streamlined workflows and optimized resources.
Substitute Teacher
Harford County Public Schools
Harford County, MD
10.2012 - 06.2019
- Provided classroom instruction and support across various grade levels, adapting to each teacher's curriculum and classroom management style.
- Engaged students in meaningful learning experiences, maintaining continuity and ensuring adherence to lesson plans.
- Managed classroom dynamics to create a safe, focused, and inclusive atmosphere.
Customer Service Analyst
FILA USA
Sparks, MD
09.1995 - 05.2003
- Analyzed customer service operations to identify trends, resolve issues, and improve customer satisfaction across multiple channels.
- Created detailed reports to provide insights on customer feedback, supporting decision-making and enhancing service quality.
- Collaborated with cross-functional teams to implement process improvements that streamlined response times and increased efficiency.
- Liaised with stakeholders and clients to gather requirements, ensuring service solutions met customer expectations and aligned with business goals.
Assistant Buyer
Merry Go Round Enterprises
Joppa, MD
03.1993 - 02.1995
- Supported the buying team in the selection and procurement of merchandise, analyzing market trends to inform purchasing decisions.
- Assisted in inventory management, ensuring optimal stock levels and timely replenishment to meet customer demand.
- Conducted vendor research and evaluations to identify potential suppliers and negotiate pricing, contributing to cost savings.
- Collaborated with merchandising teams to develop effective promotional strategies that increased sales and enhanced product visibility.
Education
Bachelor of Science - Business Management and Marketing
University of Baltimore
Baltimore, MD12.1992
Skills
- Proficient in Microsoft Word and Excel, with experience in creating and managing documents, spreadsheets, and tracking business data
- Skilled in analytical thinking and problem-solving, with a track record of addressing client needs and resolving operational challenges efficiently
- Excellent communication and interpersonal skills, adept at building rapport with clients and leading team members effectively
- Highly organized and efficient in time management, ensuring smooth operations and timely service delivery
Interests
Timeline
Accounting Specialist
KCI TECHNOLOGIES
04.2025 - Current
Proprietor
Cleanings by Jenn
10.2014 - 04.2025
Substitute Teacher
Harford County Public Schools
10.2012 - 06.2019
Customer Service Analyst
FILA USA
09.1995 - 05.2003
Assistant Buyer
Merry Go Round Enterprises
03.1993 - 02.1995
Bachelor of Science - Business Management and Marketing
University of Baltimore
Hobbies
Trail running, Traveling, Hiking, Gardening, Camping