Saborah Dees
New York
Summary
A dedicated professional with a friendly demeanor who has a proven record of success within customer engagement and team management. Excellent work ethic, eagerness to learn and positive outlook.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Ralph Lauren
New York
10.2023 - Current
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coordinated with other departments to ensure smooth flow of operations.
Customer Experience Lead
Riley Home
12.2019 - 10.2023
- Supported all inbound requests through email, phone and live chat
- Worked as a team leader to ensure all new-hires and current teammates had a point of contact for all questions
- A liaison for the CX team when it came to addressing higher-ups in the org
- Frequent involvement in relaying inventory and product concerns to the PD team
- Developed internal docs for training and daily ops
Customer Services Consultant
Burberry
01.2019 - 12.2020
- Vital sales associate and team leader
- Was the 'go-to' individual in regards to product knowledge and policy & procedure
- Acted as the 'on the ground' individual for corporate operations and PR
- Worked closely with such teams to perform necessary inventory control & reconciliations, as well as, obtaining special pieces for VIP gifting and sales
Store Operations and Private Client Lead
Burberry
02.2015 - 12.2019
- Recognized as a top performing associate
- Promoted to work direct with high-profile clients; sales averaging $10-$15k per session
- Acted as clients' direct contact within the store; fostered strong relationships and enhanced the brand experience
- As operations assistant was responsible for opening and closings daily
- Communicated with corporate to ensure the team was up to speed with company practices
- Trained all store associates on equipment such as Hypercom and POS systems
Sales Associate
Burberry
10.2014 - 02.2015
- Facilitated experiences for Burberry online sales and in store clients
- Consistently exceeded pre-set goals; daily sales over $6k
- Recognized as the mentor for other associates, assisting in all ways to ensure we succeeded as a team
Education
Associate of Arts - Accounting
Georgia Perimeter College
05.2008
Skills
- Team Leader
- Business Operations
- Quick Learner
- Strong Communication
- Relationship Expert
- Organization
- Adaptability
- Trustworthy
- Gorgias CRM
- Zendesk
- Aircall
- Magento
- Shopify
- Hypercom
- DropBox
- GSuite Programs
References
Available upon request
Special Interests
- Social Activism
- DIY Projects
- Special Needs Care
- Travel
- Cooking
- Fashion
Digital Programs
- Gorgias CRM
- Zendesk
- Aircall
- Magento
- Shopify
- Hypercom
- DropBox
- GSuite Programs
Timeline
Assistant Manager
Ralph Lauren
10.2023 - Current
Customer Experience Lead
Riley Home
12.2019 - 10.2023
Customer Services Consultant
Burberry
01.2019 - 12.2020
Store Operations and Private Client Lead
Burberry
02.2015 - 12.2019
Sales Associate
Burberry
10.2014 - 02.2015
Associate of Arts - Accounting
Georgia Perimeter College