Bonnie L Dwyer

Oversaw caregiving for elderly parents and spouse following retirement from federal service in 2013. Facilitated family support through relocation to Boise area. Concluded caregiving duties in 2025.

• 1) Director of operations, Department of Orthopedic Surgical Services and Rehabilitation clinical services
• 2) Provided a full range of supervisory duties to a large multi- focal Surgical Department
• 3) Responsible for meeting institutional expectations for access to care
• Oversaw daily operations of a large multi-specialty service by implementing effective patient advocacy strategies. Optimized scheduling processes for 15 to 25 physician clinics, significantly enhancing patient access. Managed a six-person front desk team in phone triage and surgery scheduling, resulting in improved response times. Directed coordination of in-house consult referrals and appointments, leading to enhanced patient outcomes. Promoted a professional environment by enforcing high standards of dress code and conduct.
• Assessed and guided a large contingent of civilian and military personnel through comprehensive mentoring, counseling, and training programs alongside performance evaluations.
• Achieved compliance with HIPAA, OSHA, federal and local policies. Drove policy development and quality assurance initiatives that improved performance standards. Enhanced the visibility and success of orthopedic services at a premier military medical center.

• Duties/accomplishments: Successfully carved out the role of Orthopedic Nurse Case manager for Total Joint service at the Army's largest medical center
• Developed and executed innovative strategies for multi-disciplinary care within total joint team, enhancing patient outcomes.
• Assessed patient requirements and coordinated individualized care plans to ensure optimal health management.
• Conducted thorough assessments to identify gaps in care and develop targeted interventions for improvement.