Bonnie Mefford
Jonesboro,Arkansas
Summary
Professional and dependable customer service professional with experience in healthcare support, restaurant service, and management. Skilled in communication, conflict resolution, multitasking, and providing positive customer experiences in fast-paced environments. Strong ability to work independently, stay organized, and maintain professionalism in both in-person and remote settings.
Overview
11
11
years of professional experience
Work History
In-Home Caregiver
Self Employed Services
Jonesboro, Arkansas
05.2020 - Current
- Developed individualized care plans tailored to client needs and preferences.
- Supported clients with daily living activities and mobility needs to enhance overall well-being.
- Coordinated medication administration and scheduled health appointments to ensure adherence to treatment plans.
- Established and upheld a safe, clean living environment for clients to promote comfort and health.
- Delivered personalized care solutions to clients.
- Communicated effectively with clients, families, and healthcare professionals.
Restaurant Manager
Hot Stone
Wynne, Arkansas
03.2018 - 05.2019
- Oversaw daily operations and staff in high-volume restaurant, ensuring efficient service and customer satisfaction.
- Addressed customer concerns and resolved issues to enhance dining experience and foster customer loyalty.
- Trained and supervised employees to improve efficiency and teamwork.
- Coordinated scheduling and organizational tasks to streamline operations and support team effectiveness.
- Demonstrated strong communication, patience, and time-management skills.
- Maintained a safe, organized, and compassionate environment.
- Assisted with meal preparation, housekeeping, scheduling, and personal care.
- Provided daily care and support in a home setting.
Certified Nursing Assistant (CNA)
Healthcare Facility
Forrest City, Arkansas
05.2017 - 03.2018
- Provided compassionate patient care while maintaining professionalism and attention to detail.
- Communicated effectively with patients, families, and healthcare staff.
- Managed multiple responsibilities in a fast-paced environment.
Server
Country Club
Wynne, Arkansas
05.2015 - 03.2018
- Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Addressed guest concerns with professionalism, contributing to overall positive dining experiences.
- Collaborated effectively with team during peak shifts, ensuring smooth service and timely order delivery.
Education
High School Education -
Skills
- Personal care
- Customer Service
- Service excellence
- Communication
- Conflict Resolution
- Team Coordination
- Time Management
- Multitasking
- Problem Solving
- Data Entry
- Office software
- Organization skills
- Remote readiness
Timeline
In-Home Caregiver
Self Employed Services
05.2020 - Current
Restaurant Manager
Hot Stone
03.2018 - 05.2019
Certified Nursing Assistant (CNA)
Healthcare Facility
05.2017 - 03.2018
Server
Country Club
05.2015 - 03.2018