Bonnie Metcalfe
Hillsboro,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Assistant Teacher
ESS
09.2018 - 01.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Assistant Preschool Teacher
Carthage School District
01.2015 - 09.2018
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
Customer Service Representative
Aegis Communications Group
01.2011 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier Helper
Dollar Tree Stores
06.2009 - 09.2011
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
Education
Bachelor of Arts - English Literature
Missouri Southern State University
Joplin, MO09.2005
Skills
- Parent-Teacher Communication
- Behavior Management
- Oral communication
- Lesson Planning
Timeline
Assistant Teacher
ESS
09.2018 - 01.2022
Assistant Preschool Teacher
Carthage School District
01.2015 - 09.2018
Customer Service Representative
Aegis Communications Group
01.2011 - 09.2015
Cashier Helper
Dollar Tree Stores
06.2009 - 09.2011
Bachelor of Arts - English Literature
Missouri Southern State University
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