Bonnie Murphy
Merrimack
Summary
Proven track record in enhancing medical record accuracy and quality assurance, showcasing exceptional attention to detail and teamwork. Skilled in records review and problem-solving, consistently meeting high-volume demands without compromising on precision. Achieved significant improvements in data accuracy, underlining adaptability and a results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
HEDIS Medical Record Reviewer
The Hollister Group Inc
01.2024 - Current
- Enhanced accuracy in medical record reviews by meticulously analyzing patient data and documentation.
- Contributed to a positive and professional work environment by consistently demonstrating a commitment to excellence in both individual tasks and collaborative efforts as a Medical Record Reviewer.
- Kept abreast of industry best practices and regulatory changes, ensuring that my knowledge remained current and applicable to my work as a Medical Record Reviewer.
- Conducted detailed audits on medical records to identify errors, leading to improved accuracy and quality assurance.
Appeals and Grievances Record Reviewer
The Hollister Group Inc
06.2023 - 01.2024
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Managed high volume of claims, consistently meeting deadlines without compromising accuracy or quality.
Crew Member
Trader Joe's
03.2018 - 08.2023
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Supported store managers in various administrative tasks such as scheduling, payroll processing, and reporting.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
HEDIS Medical Record Reviewer
The Hollister Group
01.2022 - 08.2022
- Enhanced accuracy in medical record reviews by meticulously analyzing patient data and documentation.
- Contributed to a positive and professional work environment by consistently demonstrating a commitment to excellence in both individual tasks and collaborative efforts as a Medical Record Reviewer.
- Kept abreast of industry best practices and regulatory changes, ensuring that my knowledge remained current and applicable to my work as a Medical Record Reviewer.
- Conducted detailed audits on medical records to identify errors, leading to improved accuracy and quality assurance.
Customer Service Representative
Star Market
07.2014 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained staff on operating procedures and company services.
- Managed the front end of the store, which included any and all registers, customer service desk, completing overrides, and assisting my employees.
Education
No Degree - Education
Lesley University
Cambridge, MANo Degree - Pre-Law
Salem State University
Salem, MAHigh School Diploma -
Cambridge Rindge And Latin
Cambridge, MA06.2018
Skills
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Excellent Communication
- Records Review
- Adaptability and Flexibility
- Data entry proficiency
- Claims Processing
Timeline
HEDIS Medical Record Reviewer
The Hollister Group Inc
01.2024 - Current
Appeals and Grievances Record Reviewer
The Hollister Group Inc
06.2023 - 01.2024
HEDIS Medical Record Reviewer
The Hollister Group
01.2022 - 08.2022
Crew Member
Trader Joe's
03.2018 - 08.2023
Customer Service Representative
Star Market
07.2014 - 03.2018
No Degree - Education
Lesley University
No Degree - Pre-Law
Salem State University
High School Diploma -
Cambridge Rindge And Latin
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