Rachael Osiyemi
Houston
Summary
EMR Consultant with over 8 years extensive experience of classroom and remote Epic training, Technical Dress Rehearsal Specialist, Epic Go-Live Support.
Personable and dedicated individual with strong attention to detail and excellent analytical skills. Possesses foundational knowledge in health information management and medical terminology, paired with proficiency in data analysis and electronic health record systems. Committed to ensuring accurate and confidential management of medical records, ultimately improving patient care and organizational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HEDIS Medical Record Reviewer
Aetna
03.2024
- Completed assigned abstraction and data entry each day
- Worked with provider offices as needed to schedule/confirm appointments, follow up on medical record submission, and provide patient rosters
- Located and reviewed all assigned medical charts, performed abstraction, copied all supporting documentation per specifications and data entry into the applicable software system all assigned abstracts
- Prioritized and accurately completed tasks within established times
- Identified trends and documentation of areas for improvement
- Maintained project productivity levels while maintaining accuracy requirements for abstraction and data entry activities
- Achieved daily tasks, including data abstraction from charts of specific indicators, data input, and submission via computer program
Epic Credentialed Trainer, Dorothy
Memorial Hermann Health
07.2024 - 10.2024
- Provided instructor led training for the Home Health staff
- Class sizes were5 –8 people
- Administering end-user proficiency assessments and in-system checklists
- Coordinates training schedules, rooms, and equipment to ensure training is delivered successfully, accounts for feedback obtained in the classroom and meets the needs of the business
- Provided one on one elbow support to Home Health staff during the go live
Epic Technical Dress Rehearsal Support Analyst
Christus Health
03.2024 - 05.2024
- Convert specifications to logical flow charts
- Analyzed user needs and software requirements to determine feasibility of design within time and cost constraints
- Served as liaison with technical and clinical teams for setup and build of various hardware
- Modified existing software to correct errors, allow adaptation to new hardware, for enhancements, or to improve performance
- Tested new development and modifications
- Installation of hardware, software, mobile devices, and other IT peripherals such as workstations, printers, e-signature pads, bar code scanners, and other end-user devices that integrate with the Epic
- Responsible for Cochlear and Dragon applications along with Rover, Proprio, e-signature pads and others
- Supported various Epic applications and product teams via Service Manager ticketing system
- Validated deployment packages to automate and ensure the quality of installation routines for new applications, service packs and/or upgrades
- Provided documentation on any failed workstations or devices, using Epic TDR Results Editor and Epic test-script outputs, to ensure proper and efficient turnaround times for failure, troubleshooting, and resolution
- Understand expected results and document failures effectively based on test script requirements
- Follow-up and retest assigned issues
- Assisted with Epic device readiness activities (e.g., device labeling)
TDR Consultant
UT Health
01.2024 - 03.2024
- Collected, updated, and tested IOS Mobile devices
- Viewed, created, and modified Excel worksheets
- Follow-up and retest assigned issues
- Assisted with Intune device readiness activities (e.g., device labeling)
- Performed end-user device testing at campus locations as directed
- Work with the Technical Lead to review and understand the testing locations and goals for each day
- Occasionally interacted with clinicians to obtain clarification on the use of devices as it relates to their clinical workflows
- Supported end users during go-live
- Commuted to hospital campuses and visited clinical/non-clinical areas as needed
Epic Technical Dress Rehearsal Specialist
University Health
07.2023 - 09.2023
- Upon arrival at TDR location, made introductions to site contact person
- Managed assignment of devices to TDR testers for testing
- Distributed TDR Packets to TDR testers
- Liaison between TDR testers and Command Center
- Collected pass/fails/issues from TDR testers
- Tracked and documented testing status of all devices
- Validated all login devices have been tested and have appropriate or TDR sticker on front of workstation
- Collected TDR packets, supplies, pencils, stickers after TDR
- Collected devices checklists with notes from TDR testers
- Returned hardcopy device checklists with notes to Command Center
- The day after TDR for scanning into Devices Inventory
- Listed devices responsible for testing
- Looked for sticker on front of login device indicating “TDR Ready”
- If no blue
Epic Credentialed Trainer, Cadence/Referrals/Prelude
Mosaic Health
09.2022 - 01.2023
- Provided instructor led training for the front desk to register a new patient, schedule walk-in appointment, create and edit referrals, cancel, and reschedule an appointment, enter patient demographics, check-in a patient
- Class sizes were6 –15 people
- Administering end-user proficiency assessments and in-system checklists
- Coordinates training schedules, rooms, and equipment to ensure training is delivered successfully, accounts for feedback obtained in the classroom and meets the needs of the business
- Provided one on one elbow support to front desk during go-lives
Epic Credentialed Trainer, Cadence/Referrals/Prelude
Mosaic Health
02.2023 - 07.2023
- Provided instructor led training for the front desk to register a new patient, schedule walk-in appointment, create and edit referrals, cancel, and reschedule an appointment, enter patient demographics, check-in a patient
- Class sizes were6 –15 people
- Administering end-user proficiency assessments and in-system checklists
- Coordinates training schedules, rooms, and equipment to ensure training is delivered successfully, accounts for feedback obtained in the classroom and meets the needs of the business
- Provided one on one elbow support to front desk during go-lives
Epic Credentialed Trainer, Cadence/Prelude/Referrals
City of Hope
08.2022 - 09.2022
- Provided instructor led training for the front desk to register a new patient, schedule walk-in appointment, cancel and reschedule an appointment, enter patient demographics, check-in a patient and hold time on a schedule
- Assisted Principal Trainer in the development and maintenance of high-quality training materials including the curriculum, user guides, lesson plans, and presentations
- Took attendance and administered end-user proficiency assessments and in-system checklists
- Class sizes were2 –15 people
- Provided one on one elbow support to front desk during go-lives
- Assisting with trouble shooting issues to command center by calling in tickets
Epic Go-Live Support, Radiant
Baptist Health
08.2022 - 08.2022
- Assisted technologist on how to add an exam to the schedule to be performed
- Assisted front desk in checking patients and checking out patients
- Assisted front desk in creating a new hospital account, adding a guarantor for a patient, collecting copay, and managing the cash drawer
- Assisted technologist in documenting a MRI exam
- Assisted technologist on how to verify orders and documented that exam had ended
- Assisted technologist in documenting a mammography exam
- Assisted technologist in documenting x-rays
Epic Credentialed Trainer, Clindoc
Access Community Health Network
04.2022 - 07.2022
- Taught providers from Intensive care unit, NICU and Heart Vascular
- Administers learn performance assessments and gather data to provide organizational training metrics to measure employees' system and application competency
- Ensures that developed training solutions stay up-to-date and accurate and appropriately address all aspects of the system workflow
- Class sizes were5 –15 people
- Provided one on one elbow support to front desk during go-lives
Epic Credentialed Trainer, Ambulatory - New Hire
Houston Methodist
01.2022 - 03.2022
- Participated in the Train-the-Trainer Dragon class and trained Physicians in the use of Dragon software for note dictation
- Trained Physicians in writing their progress notes using smart tools
- Trained physicians with placing orders for medications and labs
- Assisted with trouble shooting issues to command center by calling in tickets
- Provided one on one elbow support to Physicians
- Train Physicians in the use of smart tools: SmartText, Smart Phrases, Smart Links
Epic Go-Live Support, Urgent Care Cadence/Ambulatory
Atrium Health
12.2021 - 12.2021
- Supported Providers in the use of Note writer
- Provided support in order entry and documentation support
- Assisted providers in the creation of personal smart phrases
- Provided one on one elbow support to physicians, CRNA's and RN's
- Train clinicians in the use of smart tools: SmartText, Smart Phrases, Smart Links
- Assisted front desk in scheduling single appointments, recurring appointments and walk-in appointments
- Assisted PSCs in scheduling single appointments, recurring appointments and walk-in appointments
Epic Credentialed Trainer, Radiant
Trinity Health, St Peter's Hospital Albany
06.2021 - 10.2021
- Provided instructor led training for the Radiology technologist on how to add an exam to the schedule to be performed
- Assisted building team with maintenance and served as a subject matter expert to facilitate extensive training needs
- Administering end-user proficiency assessments and in-system checklists
- Technologist in documenting a MRI exam
- Trained technologist on how to verify orders and documented that exam had ended
- Trained technologist in documenting a mammography exam
- Trained technologist in documenting x-rays
- Trained technologists in linking orders to appointments, changing appointments to prior status, checking recent exams, editing their tech work list settings
- Class sizes were5 –15 people
Epic Go-Live Support, Radiant
Prisma Health
03.2021 - 03.2021
- Assisted technologist on how to add an exam to the schedule to be performed
- Assisted front desk in checking patients and checking out patients
- Assisted PSCs in scheduling single appointments, recurring appointments, and walk-in appointments
- Assisted technologist in documenting a MRI exam
- Assisted technologist on how to verify orders and documented that exam had ended
- Assisted technologist in documenting a mammography exam
- Assisted technologist in documenting x-rays
- Assisted technologists in linking orders to appointments, changing appointments to prior status, checking recent exams, editing their tech work list settings
Epic Physician Liaison/Epic Credentialed Trainer Ambulatory/Dragon Trainer
Rush University Medical Center
01.2020 - 02.2021
- Provided one on one coaching, teaching, and troubleshooting, and to identify and report workflow and/or system configuration issues to the Analyst
- Participated in the Train-the-Trainer Dragon class and trained Physicians in the use of Dragon software for note dictation
- Trained Physicians in writing their progress notes using smart tools
- Trained physicians with placing orders for medications and labs
- Assisted with trouble shooting issues to command center by calling in tickets
- Provided one on one elbow support to Physicians
- Train Physicians in the use of smart tools: SmartText, Smart Phrases, Smart Links
Technical Dress Rehearsal Consultant/Site Coordinator
Ferrell Hospital
01.2019 - 02.2019
- Created and edited floor plans of computer equipment in Visio for efficient testing and go-live reference
- Created and maintained SharePoint data with site information maps, schedules and references allowing Project Managers and process owners of view site testing status
- Coordinated with directors, Department Mangers, and department coordinators to explain TDR, gain-by-in and schedule testing
- Perform quality review of tested devices to ensure the test was completed in compliance with requirements and internal policies and expectations
- Coordinate TDR tester's schedule with command center and testing schedule to ensure of ECMSs and application analyst for both Go-live coordinator with respective IT process owners and assist with the development of TDR test procedures
- Held daily scrum to inform project manager and testers of hardware, department, and EPIC issues
- Provided support to both hardware and Epic for during testing
- Imaged devices with SCCM for development prior to TDR
- Handling incoming ticket services through service now Ticketing system
- Confirm ticket issues were hardware, software, or workflow related
- Assign tickets to correct group to fix
- Assess potential security issues with hardware and software
- Responsible for the implementation of Epic across the Hospital of Special Surgery with a main focus Uon successful completion of TDR in the hospital
Epic Credentialed Trainer, Cadence
Scripps Hospital
10.2018 - 12.2018
- Facilitating end-user learning through one-on-one coaching, teaching, and troubleshooting, and to identify and report workflow and/or system configuration issues to command center
- Provided instructor led training for the front desk to register a new patient, schedule walk-in appointment, cancel and reschedule an appointment, enter patient demographics, check-in a patient and hold time on a schedule
- Trained front desk in creating a new hospital account, adding a guarantor for a patient, collecting copay and managing the cash drawer
- Assisted building team with maintenance and served as a subject matter expert to facilitate extensive training needs
- Administering end-user proficiency assessments and in-system checklists
- Provided one on one elbow support to front desk during go-lives
- Assisting with trouble shooting issues to command center by calling in tickets
Epic Credentialed Trainer, Grand Central
Mayo Clinic
01.2018 - 08.2018
- Deliver instructions on assigned Epic applications to a diverse audience of end users for all new hire, refresher, upgrade, and optimization training in various formats (one-on-one, classroom, webinar, e-learning)
- Administers learn performance assessments and gather data to provide organizational training metrics to measure employees' system and application competency
- Provides feedback to IS team to ensure proper build and maintenance of the technical training environments
- Ensures that developed training solutions stay up-to-date and accurate and appropriately address all aspects of the system workflow
- Coordinates training schedules, rooms, and equipment to ensure training is delivered successfully, accounts for feedback obtained in the classroom and meets the needs of the business
- Escalate any issues or risks to the IS/EPIC team immediately upon identification and actively participate in the development of mitigation strategy and issue resolution
Epic Credentialed Trainer, Grand Central
University of Rochester
05.2017 - 11.2017
- Deliver instructions on assigned Epic applications to a diverse audience of end users for all new hire, refresher, upgrade, and optimization training in various formats (one-on-one, classroom, webinar, e-learning)
- Administers learn performance assessments and gather data to provide organizational training metrics to measure employees' system and application competency
- Provides feedback to IS team to ensure proper build and maintenance of the technical training environments
- Ensures that developed training solutions stay up-to-date and accurate and appropriately address all aspects of the system workflow
- Coordinates training schedules, rooms, and equipment to ensure training is delivered successfully, accounts for feedback obtained in the classroom and meets the needs of the business
- Escalate any issues or risks to the IS/EPIC team immediately upon identification and actively participate in the development of mitigation strategy and issue resolution
Epic Credentialed Trainer
Clinic
05.2017 - 11.2017
- Deliver instructions on assigned Epic applications to a diverse audience of end users for all new hire, refresher, upgrade, and optimization training in various formats (one-on-one, classroom, webinar, e-learning)
- Administers learn performance assessments and gather data to provide organizational training metrics to measure employees' system and application competency
- Provides feedback to IS team to ensure proper build and maintenance of the technical training environments
- Ensures that developed training solutions stay up-to-date and accurate and appropriately address all aspects of the system workflow
- Coordinates training schedules, rooms, and equipment to ensure training is delivered successfully, accounts for feedback obtained in the classroom and meet the needs of the business
- Escalate any issues or risks to the IS/EPIC team immediately upon identification and actively participate in the development of mitigation strategy and issue resolution.
Epic Credentialed Educator
Penn Medicine
12.2016 - 03.2017
- Deliver instructions on assigned Epic applications to a diverse audience of end users for all new hire, refresher, upgrade, and optimization training in various formats (one-on-one, classroom, webinar, e-learning)
- Administers learn performance assessments and gather data to provide organizational training metrics to measure employees' system and application competency
- Provides feedback to IS team to ensure proper build and maintenance of the technical training environments
- Ensures that developed training solutions stay up-to-date and accurate and appropriately address all aspects of the system workflow
- Coordinates training schedules, rooms, and equipment to ensure training is delivered successfully, accounts for feedback obtained in the classroom and meet the needs of the business
- Escalate any issues or risks to the IS/EPIC team immediately upon identification and actively participate in the development of mitigation strategy and issue resolution
- Trained Provider on Note writing (Operative and Progress Notes)
- Personalized Smartphrases, Smartlists and Smartlinks for providers
- Trained on step-by-step documentation for rounding, summary details and order set
- Trained Providers and Nurses on how to sign in/out of shift, customize patient My List/Unit lists, add self to a treatment team and end assignment on a patient
- Trained providers how to add/remove problems on problem list and complete medication reconciliation independently
- Trained on result review and how to view most recent results, set date range and route results
- Supported on how to create/use personalized smart phrases, smart texts, macros and order sets
- Trained in how to sign, pend, modify and discontinue orders
- Explained how to complete and check shift, admission, transfer, and discharge's Required Documentation for outstanding tasks
- Trained in how to acknowledge orders and document medication administration on the MAR, check overdues and override pull
- Trained in Blood Transfusion documentation, printing labels and specimen collection.
Epic Credentialed Trainer
MD Anderson
01.2016 - 03.2016
- Conducted training for Cadence application as credentialed by delivering lesson plans and other relevant materials in accordance with EMR training policies and curriculum
- Helped plan, organize, and teach classes required for the successful implementation and adoption of Epic EMR
- Translated workflow and application needs into learning objective to impact the end user's ability to navigate the system confidently and independently
- Assured end users are competent by marking attendance, conducting EUPA (End User Proficiency Assessment) and recording pass grades before they are released from training session
- Worked with IS Team to notify end users have completed the appropriate training before granting Epic Access.
Epic Inpatient ClinDoc Credentialed Trainer
Pinnacle Health Network
08.2015 - 12.2015
- Deliver instructions on assigned Epic applications to a diverse audience of end users for all new hire, refresher, upgrade, and optimization training in various formats (one-on-one, classroom, webinar, e-learning)
- Administers learn performance assessments and gather data to provide organizational training metrics to measure employees' system and application competency
- Provides feedback to IS team to ensure proper build and maintenance of the technical training environments
- Ensures that developed training solutions stay up-to-date and accurate and appropriately address all aspects of the system workflow
- Coordinates training schedules, rooms, and equipment to ensure training is delivered successfully, accounts for feedback obtained in the classroom and meet the needs of the business
- Escalate any issues or risks to the IS/EPIC team immediately upon identification and actively participate in the development of mitigation strategy and issue resolution
- Trained Provider on Note writing (Operative and Progress Notes)
- Personalized Smartphrases, Smartlists and Smartlinks for providers
- Trained on step-by-step documentation for rounding, summary details and order set
- Trained Providers and Nurses on how to sign in/out of shift, customize patient My List/Unit lists, add self to a treatment team and end assignment on a patient
- Trained providers how to add/remove problems on problem list and complete medication reconciliation independently.
Epic Ambulatory Credentialed Trainer
Lehigh Valley Health Network
02.2015 - 08.2015
- Provided instructor led training onsite for providers in the Outpatient departments like Internal Medicine, Family Medicine, and Behavioral Health, Primary Care, Urgent Care and Dermatology
- Class sizes were 7 – 15 people
- Administering end-user proficiency assessments and in-system checklists
- Coordinates training schedules, rooms, and equipment to ensure training is delivered successfully, accounts for feedback obtained in the classroom and meets the needs of the business
- Provided one on one elbow support to front desk during go-lives.
ClinDoc Credentialed Trainer
Epic, St. Francis Hospital
10.2014 - 01.2015
- Trained Nurses how to complete assessments on the flowsheet, check brain for task and document from worklist
- Trained Providers and Nurses on how to sign in/out of shift, customize patient My List/Unit lists, add self to a treatment team and end assignment on a patient
- Trained providers how to add/remove problems on problem list and complete medication reconciliation independently
- Trained on result review and how to view most recent results, set date range and route results
- Supported on how to create/use personalized smart phrases, smart texts, macros, and order sets
- Trained in how to sign, pend, modify and discontinue orders
- Explained how to complete and check shift, admission, transfer and discharge's Required Documentation for outstanding tasks.
Epic Inpatient/ Ambulatory Credentialed Trainer
Montefiore Hospital
09.2014 - 10.2014
- Provided instructor led training onsite for providers in the Outpatient departments like Internal Medicine, Family Medicine, and Behavioral Health, Primary Care, Urgent Care and Dermatology
- Class sizes were 6 – 15 people
- Administering end-user proficiency assessments and in-system checklists
- Coordinates training schedules, rooms, and equipment to ensure training is delivered successfully, accounts for feedback obtained in the classroom and meets the needs of the business
- Provided one on one elbow support to front desk during go-lives.
Education
Bachelor of Science - Business Administration
University of Lagos
Epic Clindoc/Orders Epic Dorothy/Home - undefined
Skills
- HIPAA compliance
- Electronic health records
- Data entry expertise
- Accuracy and precision
- Medical terminology proficiency
- Auditing experience
- Written and verbal communication
- Medical terminology understanding
- Data entry
- Records management
- Health information management
- Patient data collection
- Release of information paperwork
- Medical coding practices
- Scanning and imaging software
Certification
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- First Aid Certification
- Certified ScrumMaster (CSM)
Timeline
Epic Credentialed Trainer, Dorothy
Memorial Hermann Health
07.2024 - 10.2024
HEDIS Medical Record Reviewer
Aetna
03.2024
Epic Technical Dress Rehearsal Support Analyst
Christus Health
03.2024 - 05.2024
TDR Consultant
UT Health
01.2024 - 03.2024
Epic Technical Dress Rehearsal Specialist
University Health
07.2023 - 09.2023
Epic Credentialed Trainer, Cadence/Referrals/Prelude
Mosaic Health
02.2023 - 07.2023
Epic Credentialed Trainer, Cadence/Referrals/Prelude
Mosaic Health
09.2022 - 01.2023
Epic Credentialed Trainer, Cadence/Prelude/Referrals
City of Hope
08.2022 - 09.2022
Epic Go-Live Support, Radiant
Baptist Health
08.2022 - 08.2022
Epic Credentialed Trainer, Clindoc
Access Community Health Network
04.2022 - 07.2022
Epic Credentialed Trainer, Ambulatory - New Hire
Houston Methodist
01.2022 - 03.2022
Epic Go-Live Support, Urgent Care Cadence/Ambulatory
Atrium Health
12.2021 - 12.2021
Epic Credentialed Trainer, Radiant
Trinity Health, St Peter's Hospital Albany
06.2021 - 10.2021
Epic Go-Live Support, Radiant
Prisma Health
03.2021 - 03.2021
Epic Physician Liaison/Epic Credentialed Trainer Ambulatory/Dragon Trainer
Rush University Medical Center
01.2020 - 02.2021
Technical Dress Rehearsal Consultant/Site Coordinator
Ferrell Hospital
01.2019 - 02.2019
Epic Credentialed Trainer, Cadence
Scripps Hospital
10.2018 - 12.2018
Epic Credentialed Trainer, Grand Central
Mayo Clinic
01.2018 - 08.2018
Epic Credentialed Trainer, Grand Central
University of Rochester
05.2017 - 11.2017
Epic Credentialed Trainer
Clinic
05.2017 - 11.2017
Epic Credentialed Educator
Penn Medicine
12.2016 - 03.2017
Epic Credentialed Trainer
MD Anderson
01.2016 - 03.2016
Epic Inpatient ClinDoc Credentialed Trainer
Pinnacle Health Network
08.2015 - 12.2015
Epic Ambulatory Credentialed Trainer
Lehigh Valley Health Network
02.2015 - 08.2015
ClinDoc Credentialed Trainer
Epic, St. Francis Hospital
10.2014 - 01.2015
Epic Inpatient/ Ambulatory Credentialed Trainer
Montefiore Hospital
09.2014 - 10.2014
Epic Clindoc/Orders Epic Dorothy/Home - undefined
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- First Aid Certification
- Certified ScrumMaster (CSM)
Bachelor of Science - Business Administration
University of Lagos
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