Bonnie Myers
Yelm,WA
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
7
7
years of professional experience
Work History
Service Advisor
Equipment Experts
Lakewood , WA
11.2022 - Current
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Participated in ongoing training activities related to automotive technology advancements.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Maintained records of customer interactions and transactions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Developed strong relationships with customers by providing exceptional customer service.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Resolved customer complaints in an efficient and courteous manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Followed up with existing customers regarding past services performed on their vehicles.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Updated Dailey WIP(work in progress spreadsheet to keep up on all open work orders
- Entered lost revenue report weekly for my team
Assistant Teacher
Capitol Montessori School
Olympia , WA
06.2018 - 09.2022
- Provided one-on-one help to struggling students during study hall sessions.
- Helped maintain a safe and orderly learning environment.
- Assessed student progress through observation, testing, and feedback from teachers.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Provided individualized instruction to students who needed additional assistance.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Participated in professional development workshops related to teaching strategies.
- Assisted classroom teacher in developing and implementing lesson plans.
- Maintained accurate records of student attendance and grades.
- Attended faculty meetings as requested by the lead teacher.
- Created calm and disciplined classroom environment to improve student focus.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Prepared and graded subject tests for students.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Skills
- Customer service and support
- Service scheduling and management
- Record keeping
- Data entry
- Invoice processing
- Upselling strategies
- Time management abilities
- Documentation and reporting
Timeline
Service Advisor
Equipment Experts
11.2022 - Current
Assistant Teacher
Capitol Montessori School
06.2018 - 09.2022
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