Bonnie Nelson
Order & Logistics Manager
Oxford,PA
Summary
Dynamic Order & Logistics Manager with over 20 years of experience in supply chain management and customer service. Expertise in logistics optimization, vendor relationship management, and data-driven analysis to improve shipping processes and resolve customer issues effectively.
Overview
22
22
years of professional experience
Work History
Order & Logistics Manager
Sunny Dell Specialty, LLC
Oxford, PA
04.2004 - 06.2026
- Optimized logistics operations to ensure timely product delivery.
- Coordinated transportation schedules with carriers and suppliers for efficient shipping.
- Implemented logistics strategies that enhanced shipping processes.
- Established vendor relationships to improve service quality and reliability.
- Managed daily operations of receiving, storing, packing, and shipping merchandise.
- Resolved customer complaints related to shipping delays and issues promptly.
- Reviewed carrier and vendor invoices for accuracy prior to payment processing.
- Analyzed data to adjust supply chain according to customer demand trends.
Customer Service Representative
Sunny Dell Specialty, LLC
Oxford, PA
04.2004 - 06.2026
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Cultivated relationships through personalized assistance and effective communication to enhance customer loyalty.
- Maintained comprehensive knowledge of products and services to provide accurate information.
- Worked with team members to enhance service quality and streamline operational processes.
- Followed up with customers post-service to ensure continued satisfaction.
- Recognized upselling opportunities based on customer needs to increase sales potential.
- Performed administrative tasks including filing, updating databases, and generating reports.
- Supported sales teams by presenting product benefits to potential customers.
Education
GED -
Coatesville High School
Coatesville, PASkills
- Supply chain management
- Shipping logistics and documentation
- Inventory optimization
- Vendor management and relations
- Freight forwarding and coordination
- Transportation coordination and management
- Logistics analysis and oversight
- Order fulfillment processes
- Domestic freight management strategies
- Route optimization techniques
- Data analysis and reporting
- Continuous improvement initiatives
- Effective communication skills
- Conflict resolution strategies
- Team collaboration and professionalism
- Team collaboration and professionalism
Timeline
Order & Logistics Manager
Sunny Dell Specialty, LLC
04.2004 - 06.2026
Customer Service Representative
Sunny Dell Specialty, LLC
04.2004 - 06.2026
GED -
Coatesville High School