Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Heape

Durham,NC

Summary

Dynamic Logistics Systems Manager with extensive experience at U.S. Army, adept at optimizing IT infrastructure and enhancing operational efficiency. Proven track record in mentoring teams and implementing automation solutions, fostering collaboration and continuous improvement. Strong troubleshooting skills and excellent communication abilities drive successful project execution and stakeholder engagement.

Overview

2023
2023
years of professional experience

Work History

Logistics Systems Manager

U.S. Army, Wheeler Army Airfield, HI
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
  • Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
  • Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
  • Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to endusers.
  • Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Provided remote troubleshooting and support for users.
  • Wrote and updated technical documentation covering system components.
  • Responded to incidents quickly, troubleshot problems and corrected faults.
  • Kept computer systems operating at optimal performance levels.
  • Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
  • Administered system controls, databases, and networks.
  • Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
  • Introduced automation solutions to improve efficiency in routine tasks, allowing staff to focus on more strategic initiatives.
  • Provided responsive technical support to colleagues experiencing system issues, troubleshooting problems and implementing solutions in a timely manner.
  • Streamlined IT processes by implementing efficient systems management strategies, resulting in reduced downtime and increased productivity.
  • Managed system updates and patches, maintaining a stable and secure environment for end-users across the organization.
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Coordinated secure system access of users to various department systems and platforms.

Operations Supervisor

U.S. Army, Wheeler Army Airfield, HI
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Led cross-functional teams to improve project execution, enhancing overall operational efficiency.

Career Counselor

U.S. Army Reserve Careers Group
04.2019 - 04.2022
  • Enhanced student career development by conducting individual counseling sessions and group workshops.
  • Assisted administration by analyzing job placement outcomes data contributing to accreditation reports.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Provided one-on-one coaching sessions focused on interview preparation, boosting student confidence during employer interactions.
  • Developed career and education plans based on individual needs.
  • Maintained knowledge of market and diverse career opportunities.
  • Developed strategic plans aligning departmental goals with institutional objectives to ensure long-term growth and success.
  • Developed and deepened connections with mentees, influencing career, and life choices of each potential program participant.
  • Helped determine possible vocations and build application documents.
  • Established and oversaw clear guidelines about procedures and success metrics.
  • Developed mentorship program to connect students with industry professionals, enhancing their understanding of various career paths.
  • Organized and managed career resource library, keeping materials current and relevant to student needs.
  • Advocated for importance of career education within institution, securing funding and resources for expanded services and programs.
  • Streamlined career services operations by implementing new career management software, improving data tracking and outcomes reporting.
  • Increased awareness of career development resources by creating informative online content and social media campaigns.
  • Empowered students to identify and pursue their career goals through one-on-one counseling sessions.
  • Fostered supportive and inclusive environment, developing and implementing comprehensive career counseling programs for diverse student populations.
  • Provided coaching and mentoring to employees.

Logistics Coordinator

U.S. Army Reserve Command
10.2016 - 04.2019
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
  • Balanced budget constraints with logistics requirements to optimize resource allocation.
  • Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
  • Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
  • Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
  • Led sustainability initiatives within logistics department, reducing waste and enhancing environmental responsibility.
  • Conducted regular inventory audits to maintain accuracy and accountability in stock management.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Prepared and presented reports to management on logistics performance.
  • Implemented and developed supply chain strategies to optimize efficiency.

Logistics Manager

U.S. Army Active Duty
10.2013 - 10.2014
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Monitored logistics performance and identified improvement opportunities.
  • Streamlined logistics processes by implementing efficient inventory management systems.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Conducted regular analysis of logistics performance metrics, identifying areas for improvement and implementing corrective actions.
  • Improved inventory accuracy with introduction of cycle counting program, ensuring stock levels were always up-to-date.
  • Increased team productivity by leading training sessions on best practices in logistics and supply chain management.

Recruiter

U.S. Army Recruiting Command
07.2010 - 10.2013
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
  • Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
  • Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
  • Implemented sourcing strategies to discover top talent in competitive markets.
  • Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
  • Engaged in continuous professional development to stay current with recruitment best practices and emerging trends.
  • Fostered positive candidate experience, leading to increased referral rates.
  • Leveraged social media platforms for employer branding, attracting wider pool of applicants.
  • Coordinated with universities and professional associations to source top talent for internships and entry-level positions.

Logistics Supervisor

U.S. Army Criminal Investigation Command
03.2008 - 07.2010
  • Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
  • Trained, scheduled and evaluated Number employees.
  • Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
  • Streamlined inventory management through regular audits, reducing excess stock and minimizing losses.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Developed standard operating procedures for team to follow and maintained records of activities.

Logistics/Armorer Specialist

U.S. Army Active Duty
03.2005 - 03.2008
  • Managed and maintained secure storage facilities, safeguarding weapons and sensitive equipment from unauthorized access or damage.
  • Assisted in the training of new armorers, sharing expertise and best practices to ensure consistent performance across the team.
  • Increased overall armory safety by conducting regular inspections and promptly addressing any identified issues.
  • Developed strong working relationships with suppliers, securing high-quality replacement parts at competitive prices for ongoing maintenance needs.
  • Accounted for weapons, munitions and associated equipment, creating inventories and replenishing.
  • Managed physical security of weapons, munitions and keys, coordinating organization and inventory tracking to maintain consistency.
  • Built and maintained operational instructions to provide guidance, supporting well-executed field and tactical operations.
  • Provided expert guidance on proper handling, storage, and transportation of various types of weapons systems.

Education

Bachelor of Science - Public Administration

Post University
Waterbury, CT

Bachelor of Science - Business Administration And Management

Post University
Waterbury, CT
12.2021

Business Administration And Management

Post University
Waterbury, CT
05.2020

Skills

  • Troubleshooting skills
  • Remote support
  • IT infrastructure management
  • IT asset management
  • Information security policies
  • System troubleshooting
  • Technical support
  • Network administration
  • Storage procedures
  • Operating systems expertise
  • Training documentation
  • Storage management
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Data center communication
  • Decision-making
  • Logistics analysis
  • Customer service
  • Supply chain operations
  • Inventory management
  • Inventory management procedures
  • Analytical thinking
  • Process optimization
  • Operational efficiency
  • Spreadsheet tracking
  • Reports generation
  • International logistics
  • Fleet management
  • Load planning support
  • Demand forecasting
  • Quality control analysis
  • Computer-based inventory system
  • Motivational leadership
  • Performance metrics tracking
  • Software expertise
  • Stress management
  • Performance management
  • Coaching and mentoring
  • Emergency readiness
  • Team building
  • Verbal and written communication
  • Training and leadership
  • Communication
  • Customer service skills
  • Quality assurance
  • Document preparation
  • Critical thinking
  • Flexibility and adaptability
  • Strategic planning
  • Team guidance and management
  • Maintenance planning
  • Business relationship development
  • Work delegation and tracking
  • Word processing
  • Oral presentation
  • Problem-solving skills
  • Organizational growth
  • Career exploration
  • Career assessment
  • Professional ethics
  • Multicultural competence
  • Learning strategies
  • Individual counseling
  • Interview techniques
  • Counseling
  • Program management
  • Instructional methods
  • Program development
  • Performance assessments
  • Career development
  • Mentoring programs
  • Career counseling
  • Career advising
  • Retention strategies
  • Resource advocacy
  • One-on-one counseling
  • Personal development sessions
  • Professional development training
  • Career mentoring
  • Online career resources
  • Clear public speaking skills
  • Transferable skills analysis
  • Candidate screening
  • Administrative skills
  • Recruiting and sourcing
  • Administrative support
  • Recruitment strategies
  • Applicant tracking systems
  • New hire paperwork processing
  • Social media recruiting
  • Recruitment
  • Recruitment strategy development
  • Pre-screening candidates
  • Client relationship management
  • Talent management
  • Background checking
  • Hiring requirements
  • Self-motivated work ethic
  • Background checks
  • Community networking
  • Cold calling
  • Job applicant interviews
  • Networking
  • Team motivation
  • Interviewing clients
  • Recruitment marketing
  • Excel spreadsheets
  • Partnership development
  • Public speaking
  • Confidentiality handling
  • Networking events
  • Job fairs planning
  • Strategic sourcing
  • Human resource management systems
  • Data-driven decision making
  • Safety training
  • Performance evaluation
  • Annual evaluations
  • Microsoft office expertise
  • Procurement processes
  • Hazardous materials handling
  • Distribution planning
  • Materials handling
  • Supply chain optimization
  • Preventive Maintenance
  • Sourcing strategies
  • Transportation management
  • Logistics operations
  • Life cycle management
  • Supply chain management
  • Supply chain distribution
  • Property & material management
  • Weapons control
  • Inventory inspection
  • Ammunition security
  • Cleaning and sanitizing
  • Clear communication
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Material handling
  • Inventory monitoring and management
  • Organization and prioritization
  • Safety compliance
  • Relationship building
  • Safety procedures
  • Microsoft office
  • Inventory counts
  • Self motivation
  • Interpersonal skills
  • Conflict resolution
  • Computer literacy
  • Professionalism
  • Interpersonal communication
  • Quality control
  • Data documentation
  • Storage and supply management
  • Physical stamina
  • Adaptability
  • Written communication

Timeline

Career Counselor

U.S. Army Reserve Careers Group
04.2019 - 04.2022

Logistics Coordinator

U.S. Army Reserve Command
10.2016 - 04.2019

Logistics Manager

U.S. Army Active Duty
10.2013 - 10.2014

Recruiter

U.S. Army Recruiting Command
07.2010 - 10.2013

Logistics Supervisor

U.S. Army Criminal Investigation Command
03.2008 - 07.2010

Logistics/Armorer Specialist

U.S. Army Active Duty
03.2005 - 03.2008

Logistics Systems Manager

U.S. Army, Wheeler Army Airfield, HI

Operations Supervisor

U.S. Army, Wheeler Army Airfield, HI

Bachelor of Science - Public Administration

Post University

Bachelor of Science - Business Administration And Management

Post University

Business Administration And Management

Post University

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Katrina Heape