Charles Davidson
Tampa,FL
Summary
Dynamic IT professional with a proven track record in the Air Force, enhancing system performance and client satisfaction through expert troubleshooting and efficient problem-solving. Skilled in asset management and remote desktop support, I excel in fostering client relations and implementing strategic IT solutions. Achieved a significant reduction in downtime, demonstrating strong analytical thinking and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Systems Technician and IT Asset Manager
Air Force
Tampa, FL
10.2019 - Current
- Stayed current on industry trends and best practices by attending relevant conferences, workshops, and training sessions, applying new knowledge to enhance client system performance.
- Maintained compliance with federal and internal security standards.
- Performed routine maintenance on client systems to ensure optimal functionality, reducing the need for service calls.
- Established strong relationships with clients through consistent professionalism and timely response to inquiries or concerns.
- Ensured data security by performing regular system backups and maintaining up-to-date antivirus software.
- Troubleshot and repaired desktop and mobile systems.
- Contributed to the development of departmental policies and procedures, ensuring consistent quality of service across all client engagements.
- Assisted with network setup tasks such as establishing connections between devices or configuring wireless settings, improving connectivity within client environments.
- Reduced downtime for clients with prompt and accurate technical support, resulting in increased productivity.
- Provided remote and in-person support to resolve issues.
- Assisted in the planning and execution of large-scale technology rollouts, contributing to seamless transitions for endusers.
- Identified opportunities for process improvement through analysis of user feedback and implemented changes accordingly.
- Implemented proactive monitoring strategies to identify potential issues before they escalated into major problems, minimizing downtime for clients.
- Streamlined client systems by implementing efficient software upgrades and troubleshooting solutions.
- Served as a liaison between IT departments and end-users to facilitate clear communication regarding system requirements and updates.
- Set up new computer systems and devices and installed hardware, software and patching programs.
- Provided remote support to users in various locations, resolving issues efficiently without the need for onsite visits.
- Trained staff on hardware and software usage, increasing efficiency and minimizing support requests.
- Maintained detailed records of all service tickets, enabling accurate tracking of common issues and trends over time.
- Collaborated with cross-functional teams to deploy new hardware and software, improving overall infrastructure performance.
- Managed inventory of hardware and software assets, ensuring timely replacements or upgrades as needed.
- Provided on-site and remote technical support to users.
- Installed new hardware and software, patched systems, and configured settings.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for clients.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
- Supported and maintained user account information.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Education
Lennard High School
Ruskin, FL05.2018
Skills
- New installations
- Troubleshooting skills
- Ticketing system proficiency
- Remote troubleshooting
- Remote desktop support
- Network configuration
- Repair skills
- Application support
- Administration
- Active directory administration
- Network protocols
- Asset management
- End-user training
- System administration
- Virtualization technologies
- Data backup management
- Advanced troubleshooting
- Computer setup
- Network connection management
- Desktop imaging
- Printer management
- Communication
- End user support
- Software installation
- Diagnostics
- Software upgrades
- Hardware diagnostics
- Systems management
- Cloud computing
- Peripherals maintenance
- Applications
- Remote assistance
- Desktops expertise
- Networking experience
- Service troubleshooting
- Software installations
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Client relations
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal communication
- Continuous improvement
- Quality assurance
Certification
Security+
Timeline
Client Systems Technician and IT Asset Manager
Air Force
10.2019 - Current
Lennard High School