Gabriel Matthews
Little Rock,AR
Summary
Adept Client Systems Technician with a proven track record at the United States Air National Guard, enhancing system performance and client satisfaction through expert troubleshooting and efficient remote support. Skilled in software upgrades and renowned for exceptional communication abilities, I consistently exceed project expectations without the need for onsite visits. Knowledgeable Client Systems Technician bringing 3 years of experience in IT field. Talented organizer, planner and problem-solver. Client Systems Technician experienced setting up and maintaining computer systems. Versed in installing hardware and software, remoting, imaging, and checking performance. Maintains certification in Security Plus. Dedicated computer installer and repair professional with excellent technical support and troubleshooting skills. Proficient in security requirements and Federal guidelines covering information transmission. As well as maintaining a Top Secret security clearance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Systems Technician
United States Air National Guard
08.2021 - Current
- Managed inventory of hardware and software assets, ensuring timely replacements or upgrades as needed.
- Collaborated with cross-functional teams to deploy new hardware and software, improving overall infrastructure performance.
- Established strong relationships with clients through consistent professionalism and timely response to inquiries or concerns.
- Stayed current on industry trends and best practices by attending relevant conferences, workshops, and training sessions, applying new knowledge to enhance client system performance.
- Provided remote support to users in various locations, resolving issues efficiently without the need for onsite visits.
- Maintained detailed records of all service tickets, enabling accurate tracking of common issues and trends over time.
- Troubleshot and repaired desktop and mobile systems.
- Assisted in the planning and execution of large-scale technology rollouts, contributing to seamless transitions for endusers.
- Provided remote and in-person support to resolve issues.
- Used Shadow Project to prepare and create statistical and incident reports for departmental manager.
- Expert in the use of the ticketing system Remedy.
Construction Worker
Matthews' Construction
08.2020 - 08.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated power equipment to move materials and promote job efficiency.
- Assisted with successful, time-sensitive renovations of various structures.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
Education
Cyber Security
University of Arkansas, Fayetteville
Fayetteville, AR05.2026
Skills
- New installations
- Communication abilities
- Troubleshooting skills
- Ticketing system proficiency
- Remote Troubleshooting
- Remote Desktop Support
- Help Desk Support
- Hardware Installation
- Repair skills
- Administration knowledge
- Active Directory Administration
- Desktop imaging
- Software Installation
- Software Upgrades
Accomplishments
- Supervised team of 4 staff members.
- Collaborated with team of 50+ in the development of One Base One Network for Little Rock Air Force Base.
- Achieved a 2 star General's coin by completing workstation refresh lists with accuracy and efficiency.
- Achieved IT Certifications and Airman's coin by accomplishing the completion of Basic Military Training, Technical Training School, and on the job training.
- Awarded Air and Space Achievement Medal for "One Base One Network" at Little Rock Air Force Base in Jacksonville Arkansas.
- Award "Cyber Shield" coin for participating in cyber event at Camp Robinson Army Base in Little Rock Arkansas.
Certification
- Security+, CompTIA - 09/22/2022
- Top Secret Security Clearance - 07/01/2024
- IT Fundamentals, USAF - 08/26/2021
- Licensed Client Systems Technician - 08/26/2021
- Certified IT Specialist, USAF - 08/26/2022
Timeline
Client Systems Technician
United States Air National Guard
08.2021 - Current
Construction Worker
Matthews' Construction
08.2020 - 08.2021
Cyber Security
University of Arkansas, Fayetteville
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