Xavier Dennis
Minot,ND
Summary
Experienced Air Force Veteran with an extensive 18-year background in technical and managerial roles. As an adaptable Desktop Support Specialist, I am well-positioned to thrive within diverse operational frameworks and enhance the efficacy of support departments. Proficient in root cause analysis and solution derivation, I excel in navigating complex scenarios with limited information and constrained system access. My expertise extends to providing service through both in-person engagements and remote support solutions. As a seasoned Client Systems Technician, I bring 18 years of pertinent experience, emphasizing robust organizational skills, collaborative teamwork, and exceptional abilities in planning, problem-solving, and multitasking. I am actively seeking a dynamic position that offers opportunities for continual professional growth.
Overview
18
18
years of professional experience
2
2
Certification
Work History
Client Systems Technician
United States Air Force, USAF
Minot, ND
07.2006 - Current
- Supported end users with in-person and remote technical assistance.
- Used advanced troubleshooting skills to diagnose problems and develop resolutions.
- Kept systems and network access in line with federal requirements and internal security guidelines.
- Deployed new computer systems and devices by installing hardware, software and latest updates.
- Submitted reports for incidents and implemented corrective actions.
- Supported users with in-person and remote technical assistance.
- Installed, updated and configured hardware and software.
- Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
- Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
- Participated in maintaining approved vendor lists for hardware repairs, advising internal and external personnel on providers of replacement parts.
- Developed and managed project plans while providing status updates to management.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
- Created, oversaw and updated policies, information, standards and guidelines on regular basis.
- Established procedures and quality standards.
- Reviewed current standards and policies.
- Kept records of quality reports and statistical reviews.
- Supervised and guided inspectors, technicians and other staff.
- Troubleshot product issues and fixed problems.
- Established product specifications and quality assurance practices.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Fielded customer complaints and rectified service issues.
- Monitored product trends and suggested changes.
- Trained and developed employees in effort to contribute to overall professional growth.
- Reviewed specifications for products,
- Decided which products were defective and which ones were right.
- Handled scheduling procedures for department and directed team members in setting and achieving goals.
- Managed team of technicians and inspectors to ensure adherence to product requirements.
- Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
Telephone Systems
USAF
Minot, ND
07.2006 - Current
- Installed, set up and repaired devices and system components.
- Laid out cabling plans and ran through buildings to desired locations.
- Answered normal and after-hours service calls.
- Programmed telephone switches and responded to switch-related outages.
- Installed and repaired distribution racks and cables.
- Configured IP-enabled telecommunications equipment using data network communications protocols.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Continuously applied quality-improvement methodologies to improve work processes.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Planner
USAF
Minot, ND
07.2006 - Current
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Drafted project construction schedule and updated as job progressed.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Led meetings with internal team members, consultants and contractors.
- Prepared cost estimates for projects of varying sizes.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Built and established strong partnerships with teams, vendors and contractors.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Created team objectives and roles with specific goals outlined for each individual.
- Modified project plans when needed to better align with organizational objectives.
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
Quaility Assurance
United States Air Force
07.2006 - Current
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Oversaw maintenance, calibration and control of inspection, measuring and all test equipment.
- Performed visual inspections and non-destructive tests where appropriate.
- Recommended changes to assembly and production lines based on repeat product issues.
Education
High School Diploma -
Clarkston High School
Clarkston, GA05.2003
Skills
- Hardware Improvements
- Network Connection Management
- Performance Analysis
- Repair Skills
- New Installations
- System Administration
- Computer Setup
- Documentation Skills
- Networking Experience
- Software Installations
- Peripherals Maintenance
- Diagnostics Abilities
- Mobile Devices
- Hardware Upgrades
- Remote Assistance
- Data Extraction
- Project Documentation
- Programming and Design Skills
- Information Security
- Good Work Ethic
- Team Management
- Flexible Schedule
- Organizational Skills
- Critical Thinking
- Data Management
- Conflict Resolution
- Relationship Building
- Computer Skills
- Active Listening
- Microsoft Office
- Staff Leadership
- Requirements Gathering
- Security Oversight
- Data Analysis
- Creativity and Adaptability
- Scheduling
- Clear Communication
- Decision-Making
- Time Management
- Quality Assurance
- Logistics Management
- Employee Training
- Cost Estimating
- Insurance Policy Sales
- Client Service
- Team Training and Development
- Information assurance
- Quality assurance procedures
- Technical assurance
Certification
- Security Plus 2013
- North Dakota and Ohio Life insurance and Annuity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Systems Technician
United States Air Force, USAF
07.2006 - Current
Telephone Systems
USAF
07.2006 - Current
Planner
USAF
07.2006 - Current
Quaility Assurance
United States Air Force
07.2006 - Current
High School Diploma -
Clarkston High School