Structured Senior Systems Engineer bringing 20 years of successful industry performance to add value to technology team. Extensive knowledge of industry best practices and technology development. Industrious and motivated with passion for team leadership and quality performance.
Overview
27
27
years of professional experience
Work History
Senior Systems Engineer
Toshiba Business Solutions
10.2017 - Current
Worked with stakeholders to determine implementation and integration of system-oriented projects.
Performed root cause analysis to provide resolutions for production issues.
Collaborated with clients to determine need and devise appropriate software and hardware solutions.
Created manuals and taught training sessions to educate co-workers on new systems.
Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Checked for accuracy and functionality during implementation of new systems.
Automated data collection activities to increase productivity.
Supported system users, educating employees on troubleshooting and problem-solving protocols.
Configured, installed and upgraded SQL databases.
Optimized networked software and operating systems by applying updates and patches.
Completed software updates and assessed security patches for optimized computer use.
Collaborated with executive team to define business requirements and systems goals.
Systems Analyst
Ricoh Americas Corporation Formerly Ikon
03.2003 - 09.2017
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Resolved or escalated problem tickets to resolve user issues.
Assessed business requirements to create focused solutions.
Provided client support on system operation and troubleshooting.
Conducted system analysis and implementation to maintain and improve computer systems.
Improved systems with addition of new features and infrastructure.
Planned computer systems using information engineering, data modeling, and structured analysis.
Educated stakeholders on data protection tactics to reduce breaches.
Presented business leaders with ROI estimations to drive project planning.
Art Director
Mullen
06.1996 - 02.2003
Implemented artistic vision to give art purpose and meaning.
Contributed to creative process through original ideas and inspiration.
Exercised and demonstrated use and mastery of elements of design to meet goals.
Enforced uniform style guide for project consistency across contributors.
Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
Presented concepts, copy and art during internal and client reviews.
Made collateral to support various marketing campaigns and visually communicate concepts.
Managed technological considerations to transform and manipulate artwork.
Managed workloads of designers, illustrators and other team members to optimize productivity and timeliness of task completion.
Directed photo shoots for print and digital media, reviewing each element against client standards and expectations.
Fostered highly communicative, collaborative team culture on visual product projects.
Carefully prepared design layouts into prepress files for offset, web and digital printing.
Developed style guides to promote consistent branding across projects.
Worked with creative teams to develop concept designs for campaigns that resonated with target audiences.
Utilized industry-standard software to design layouts and create storyboards for visual presentations.
Coordinated with vendors and suppliers to source materials and equipment needed for production.
Researched emerging technologies and developed effective strategies for integrating into existing campaigns.
Collaborated with marketing and advertising teams to maintain brand consistency across campaigns.
Implemented strategies for promoting campaigns on social media.
Created innovative advertising campaigns that successfully generated increased brand awareness and recognition.
Preserved branding standards of assigned accounts.
Analyzed data and metrics to measure success of campaigns and adjust strategies accordingly.
Education
Bachelor of Science - Information Technologies
Southern New Hampshire University
Hooksett, NH
07.2023
Associate of Arts - Design And Visual Communications
The Art Institute of Pittsburgh
Pittsburgh, PA
06.1983
Skills
Cybersecurity Frameworks
Application Testing
Troubleshooting and Analysis
Requirement Documentation
Virtual Local Area Networks
Penetration Testing
Process Documentation
Hardware Improvements
Cost Estimates
Network Configuration
Infrastructure Management
Data Analysis
Update Management
Printers and Peripherals
VMware Virtualization
Windows Server Management
Quality Assurance
Requirements Specifications
Client Service and Support
Switches and Routers
Continuous Improvements
Technical Support and Assistance
Control Tool Development
Project Management
Technical Analysis
Virtualization
Mobile Devices
Cloud Services
User Support
Technical Support
Software Requirements Analysis
Timeline
Senior Systems Engineer
Toshiba Business Solutions
10.2017 - Current
Systems Analyst
Ricoh Americas Corporation Formerly Ikon
03.2003 - 09.2017
Art Director
Mullen
06.1996 - 02.2003
Bachelor of Science - Information Technologies
Southern New Hampshire University
Associate of Arts - Design And Visual Communications