Isaiah Taylor
Killeen,,TX
Summary
Hello this is Isaiah Taylor, 29 years old. The current status is US Air Force Reserves, rank E-4 and a Client Systems Technician for the 35th Combat Communications Squadron stationed in Tinker AFB, OK apart of the 960th Cyberspace Wing in JBSA, TX. Currently live in Killeen, TX attending school at CyberTex Institute of Technology. I'm enrolled in the Network Engineer Program. Client Systems Technician experienced setting up and maintaining computer systems. Versed in installing hardware and software, patching programs and checking performance. Maintains certification in CompTIA Security+ CE and 5 level Certification; perceived as mandatory. Additionally, CompTIA A+ CE is secondary in military environment, primary in the rest of the IT World
Overview
1
1
year of professional experience
1
1
Certification
Work History
Client Systems Technician
U.S. Air Force
09.2022 - Current
- Client Systems Technician for the 35th Combat Communications Squadron (U.S. Air Force Reserves), Tinker AFB, OK
- The objective is to provide first-level contact and primary issue resolution for users with hardware, software, multimedia, and computer application problems and malfunctions; responsible for issue determination, problem/incident recording, problem resolution, and problem escalation as needed; provides technical support for multi-media equipment; maintains hardware inventory; performs related work as required.
- Reported incidents and executed corrective procedures.
- Set up new computer systems and devices and installed hardware, software and patching programs.
- Troubleshot and repaired desktop and mobile systems.
- Provided remote and in-person support to resolve issues.
- Maintained compliance with federal and internal security standards.
- Provided on-site and remote technical support to users.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Installed new hardware and software, patched systems and configured settings.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Assisted over dozens of clients daily by gaining remote access to computers and manipulating applications.
- Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates for dozens of clients.
- Supported and maintained user account information.
Sales Associate
7-eleven
04.2023 - 07.2023
- Managed over 100 customers per day
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Education
Network Engineering - Network Engineer
CyberTex Institute of Technology
2207 Florence Rd, Killeen, TX 7654207.2024
Security + CE - Fundamentals of Technology
Keesler AFB Advanced Individual Training (AIT)
Biloxi, MS08.2022
Associate Degree - Mechanical Engineering
Central Texas College
Killeen, TXHigh School Diploma -
Robert M Shoemaker High School
Killeen, TX06.2013
Skills
- Computer Networking
- Network Security
- Technical Support
- Microsoft Windows
- Performance Monitoring
- Problem Solving
- PC Repair Abilities
- Communication Abilities
- Network Firewalls
- Software troubleshooting
- Customer service
- Computer hardware
- Technical support
- Configuration management
- Network Support
- Performance Analysis
- Remote Troubleshooting
- Troubleshooting Skills
- New Installations
- Active Directory Administration
- System Administration
- Network Monitoring
- Cybersecurity
- Software Upgrades
- Hardware Installations
- Hardware Upgrades
- Printer Management
- Administration Knowledge
- Time Management
- Patch Management
- Help Desk Support
- Ticketing System Proficiency
- Desktop Imaging
- Microsoft 365
- Desktop administration
- Microsoft Exchange
Certification
- Driver's License, 12/2019, 12/2026
- Cyberspace Fundamentals, 06/2022, Present
- Client Systems Operations, 07/2022, Present
- CompTIA Security+, 08/2022, 08/2025, CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.
- Secret Clearance, 10/2021, Present
Additional Information
isaiahtaylor777@outlook.com, Prefer email contact first over phone contact.
isaiah.taylor.3@us.af.mil, Military email
- CyberTex Institute of Technology, +1 (254) 634-3500
- Willette Blackman, willette.blackman@cybertex.edu
- Windy Schober, windy.schober@cybertex.edu
- Dr. Jesse J. Harris, Jr., jesse.harris@cybertex.edu
- TSgt Tavares Powell, +1 (405) 409-5410
- MSgt Ryan Wilkinson, +1 (405) 831-4976
- SMSgt Marisol Nevarez, +1 (405) 436-3286
- TSgt Roberto Garcia-Ceron, +1 (479) 899-7850
- MSgt Jessica Grigsba, +1 (918) 764-5280
- 1Sgt Thomas Peckinpaugh, +1 (405) 249-8034
I'm currently holding Sec+ Certification at the moment. I'm currently attending CyberTex Institute of Technology in Killeen, TX, enrolled into the Network Engineer Program. I am furthering my education in my field achieve more certifications and qualifications.
Timeline
Sales Associate
7-eleven
04.2023 - 07.2023
Client Systems Technician
U.S. Air Force
09.2022 - Current
Network Engineering - Network Engineer
CyberTex Institute of Technology
Security + CE - Fundamentals of Technology
Keesler AFB Advanced Individual Training (AIT)
Associate Degree - Mechanical Engineering
Central Texas College
High School Diploma -
Robert M Shoemaker High School
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