Bonnie Parker
Hooper
Summary
Dependable professional with strong customer service and problem-solving skills. Committed to fostering positive team environments and enhancing customer satisfaction through effective communication and active listening.
Overview
39
39
years of professional experience
Work History
Domestic Engineer
Parker Family Home
Hooper, Utah
02.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in all types of environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at Conflict resolution
- Proven leader that motivates others to do their best
- Great customer service skills
- Efficient at creating an environment of team building and determination to accomplish tasks
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Detail- oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Category Manager
Deseret Book Company
Salt Lake City Utah
02.2009 - 02.2011
- Analyzed market trends and consumer behavior to optimize inventory management and assortment planning.
- Collaborated with cross-functional teams to ensure alignment on product launches and promotional activities.
- Managed vendor relationships, negotiating contracts to secure favorable terms and improve profitability.
- Conducted regular performance reviews of product categories to identify opportunities for improvement and innovation.
- Streamlined procurement processes, resulting in increased efficiency and reduced lead times for product delivery.
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Reduced inventory costs through effective vendor negotiations and optimizing product assortments.
- Enhanced supplier relationships through regular communication and collaborative problem-solving efforts.
- Coordinated with store operations teams to ensure proper execution of merchandising plans at the store level, driving consistent brand presentation across all locations.
- Visited company stores, helping set up new and relocated stores.
- Worked with store managers and associates to meet inventory needs and customer demands.
Special Order Specialist for Book Club
Deseret Book Company
Salt Lake City, Utah
11.2001 - 02.2009
- Managed order processing using inventory management systems to ensure accuracy and efficiency.
- Coordinated with vendors to streamline procurement processes and provide customers with prompt delivery of special orders as well as restock orders
- Developed solutions for operational challenges, enhancing workflow and service delivery of goods and services.
- Analyzed customer feedback to identify trends and implement improvements in order handling practices.
- Led cross-departmental initiatives to enhance communication and reduce order discrepancies.
- Increased on-time delivery rates through careful coordination of logistics operations and effective communication with vendors.
Assistant Category Manager
Deseret Book Company
Salt Lake City, Utah
01.1996 - 11.2001
- Analyzed market trends to inform category strategies and merchandising decisions.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Managed supplier relationships, ensuring timely delivery and quality compliance.
- streamlined product assortment based on customer feedback and sales data.
- Worked closely with store operations teams to address any issues impacting category performance at a local level, tailoring strategies as needed for specific locations or regions.
- Collaborated with e-commerce teams to ensure consistent online representation of products within the category across all channels.
- Reduced out-of-stock occurrences by maintaining close communication with supply chain partners around lead times and order quantities.
Category Manager Secretary
Deseret Book Company
Salt Lake City, Utah
10.1994 - 01.1996
- Facilitated communication between department stores and vendors, enhancing collaboration and information flow.
- Streamlined office procedures, improving operational workflows and reducing redundancies.
- Maintained accurate records and filing systems, ensuring easy access to important documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Sales Associate
Deseret Book Company
Holladay Utah
07.1994 - 10.1994
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Maintained accurate inventory levels, ensuring product availability for customers.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Analyzed customer feedback to identify trends and improve service offerings.
- Collaborated with team members to enhance performance.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Missionary
Church Of Jesus Christ Of Latter Day Saints
Denmark
01.1993 - 07.1994
- Trained and mentored new missionaries, fostering skill development and cultural understanding.
- Built lasting relationships with community and church members through genuine empathy, compassion, active listening skills.
- Established trust within the community through regular engagement and consistent support.
- Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
- Collaborated with other missionaries to strategize, plan, and execute successful missionary efforts.
- Facilitated spiritual growth among congregation members, helping with weekly services.
Sales Associate and Supervisor
Deseret Book Company
Holladay, Utah
11.1987 - 01.1993
- Provided exceptional customer service by assisting customers with product selections and inquiries.
- Maintained in-depth knowledge of inventory and promotions to enhance customer engagement.
- Processed transactions accurately using point-of-sale system, ensuring smooth checkout experience.
- Assisted in merchandising displays to optimize store layout and promote featured products.
- Trained new staff on sales techniques and company policies, fostering a collaborative environment.
- Developed strong customer relationships through personalized service and follow-up communications.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Prepared till for store opening as well as closing tills at the end of the work day, providing balanced and accurate sales for the day.
Education
Bachelor of Science - Sociology
University of Utah
Salt Lake City, Utah05-2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Active listening
- Problem resolution
- Verbal communication
- Calm under pressure
Timeline
Domestic Engineer
Parker Family Home
02.2011 - Current
Category Manager
Deseret Book Company
02.2009 - 02.2011
Special Order Specialist for Book Club
Deseret Book Company
11.2001 - 02.2009
Assistant Category Manager
Deseret Book Company
01.1996 - 11.2001
Category Manager Secretary
Deseret Book Company
10.1994 - 01.1996
Sales Associate
Deseret Book Company
07.1994 - 10.1994
Missionary
Church Of Jesus Christ Of Latter Day Saints
01.1993 - 07.1994
Sales Associate and Supervisor
Deseret Book Company
11.1987 - 01.1993
Bachelor of Science - Sociology
University of Utah