Bonnie Pedersen
Kihei,HI
Summary
Dedicated Vacation Ownership professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
VIP Owner Concierge
Diamond Resorts International
01.2020 - 03.2020
- Developed and maintained strong relationships with owners, and teammates on site and off.
- Mentored team members on best practices in customer service and sales techniques, strengthening performance.
- Assessed needs of VIP Owners to inspire attendance at an owner review as a solution.
In-House Marketing Executive
Island Activity Company
01.2018 - 12.2019
- Conducted regular live island orientation presentations creating trust and inspiring guests to attend presentations.
- Handled multiple responsibilities simultaneously while prioritizing tasks according to urgency.
- Trained, mentored and inspired new hires to build confidence and maximize their success.
Owner/Manager
Bonnie's B & B
01.2013 - 01.2018
- Marketed, maintained and managed vacation rental property
- Built occupancy rates to 95% with 348 positive reviews averaging 4.8 stars.
OPC Marketing Executive
Activities Outlet
01.2011 - 01.2013
- Self-motivated, with a strong sense of personal responsibility to maintain peak state and maximize performance.
- Engaged and inspired island visitors in fast-paced environment to attend 120 minute sales presentation.
- Quickly established rapport with visitors through active listening skills, leading to higher closing rates and positive feedback.
OPC Manager
Consolidated Resorts
01.2006 - 01.2010
- Led recruiting, interviewing, training, mentoring, and motivating OPC team
- Conducted monthly staff meetings, improving team loyalty, productivity, enthusiasm and job satisfaction
- Utilized interpersonal and communication skills with vendors, clients, administrators, OPC staff, and management teams
- Negotiated aggressive 50% discounts on advertising contracts.
Sales Executive
Consolidated Resorts
01.1997 - 01.2001
- Awarded ”Rookie of The Year“ for top sales production 1997
- Created rapport, enthusiasm, and trust in 90-minute cold presentation
- Maintained strong closing ratio of 15% to 25%.
Education
BA - International Studies
Michigan State University
Skills
- Customer Relationship Building
- Strong Closing Skills
- Authentic, Engaging Communicator
- Exceptional Client Service
- Team Leadership and Support
- Product Branding
- Effective Negotiator
- Diffuse and Resolve Client Complaints
Timeline
VIP Owner Concierge
Diamond Resorts International
01.2020 - 03.2020
In-House Marketing Executive
Island Activity Company
01.2018 - 12.2019
Owner/Manager
Bonnie's B & B
01.2013 - 01.2018
OPC Marketing Executive
Activities Outlet
01.2011 - 01.2013
OPC Manager
Consolidated Resorts
01.2006 - 01.2010
Sales Executive
Consolidated Resorts
01.1997 - 01.2001
BA - International Studies
Michigan State University
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