Bonnie Teachworth
Weaverville
Summary
Proven expertise in sales techniques and exceptional customer service, demonstrated through increased satisfaction at Walmart and efficient issue resolution at Arvato Digital Services. Skilled in POS system operation and adept at engaging diverse customers, I excel in fast-paced environments, significantly enhancing client experiences and operational efficiency. Personable Retail Assistant with many years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers, and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.
Overview
26
26
years of professional experience
Work History
Electronics Sales Associate, Support Manager
Walmart
Weaverville
07.2012 - 12.2024
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers
- Applied knowledge of electronics products to educate prospects and customers
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services
Call Center Representative
Arvato Digital Services Llc
Weaverville
02.2011 - 02.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions
Call Center Representative
Charter Communications
Louisville
10.2004 - 06.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
Executive Secretary
Faus Group, Inc.
Dalton
12.1998 - 10.2002
- Handled confidential information in professional manner
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels
- Enhanced executive productivity by efficiently managing schedules and appointments
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations
Education
High School Diploma -
Waverly High School
Lansing06.1983
Skills
- Sales techniques mastery
- Customer service
- POS system operation
- Engaging with diverse customers
- Exceeding customer expectations
- Adaptability
- Goal driven
Timeline
Electronics Sales Associate, Support Manager
Walmart
07.2012 - 12.2024
Call Center Representative
Arvato Digital Services Llc
02.2011 - 02.2012
Call Center Representative
Charter Communications
10.2004 - 06.2009
Executive Secretary
Faus Group, Inc.
12.1998 - 10.2002
High School Diploma -
Waverly High School
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