BONNIE WALKER
Office Coordinator
Collierville,TN
Summary
Seeking a position as an office assistant/ front desk receptionist utilizing excellent organizational and office management skills with the profound ability to handle multiple tasks simultaneously. Meticulous front desk receptionist with 10 years of experience. Fantastic attention to detail, collaboration skills and typing. Committed to up-to-date organizational procedures to optimize office settings.
Overview
22
22
years of professional experience
Work History
Owner
Clear View Window Cleaning
Collierville, TN
11.2017 - 06.2022
- Managed day-to-day business operations.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Optimized new employee training on gear, procedures to maximize team safety, followed OSHA guidelines.
- Founded and managed Window cleaning business business, growing revenue over $400,000 by third year.
Office Coordinator
Service King Collision
Collierville, TN
09.2019 - 03.2020
- Communicate with clients in-person and via phone and email, maintaining positive relationships and high customer satisfaction
- Coordinate and monitor office operations to ensure running at top efficiency
- Ensure front office is clean and presentable at all times
- Maintain inventory records and place orders to restock supplies as needed via Staples
- Manage bookkeeping efforts for the company
- Managed accounts receivable and payable
- Got promoted to lead 8 stores before the company downsized and eliminated the position
Referral Coordinator
Stern Cardiovascular Foundation
Germantown, TN
02.2015 - 09.2019
- Provided a high standard of customer service
- Developed working relationships with others
- Answered phones in a professional manner
- Practiced HIPAA laws
- Navigated Epic and EHR software
- Developed a close relationship with doctor/referring physicians
- Ensured referrals were addressed in a timely manner.
Bartender
Sharky's Gulf Grill
Memphis, TN
08.2011 - 06.2014
- Provided a high standard of customer service
- Developed working relationships with others
- Answered phones in a professional manner
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Assist cooks and kitchen staff with various tasks as needed
- Inform supervisors when equipment is not working properly and when food and supplies are getting low
- Check identification of customers to verify age requirements for purchase of alcohol.
Banquet Server, Bar Manager, and Waitress
Memphis National Golf Club
Collierville, TN
09.2006 - 09.2011
- Schedule and receive food and beverage deliveries, checked delivery contents to verify productquality and quantity
- Maintain food and equipment inventories, and keep inventory records
- Handle complaints
- Delegated duties to staff
- Completed scheduling, budgeting, and payroll
- Ensured the restaurant complied with health, safety, and labor laws.
General Manager
Lenny's Sub Shop
Memphis, TN
09.2001 - 08.2006
- Answered telephone and emails
- Decreased labor cost by 10 percent
- Decreased food cost by 20 percent
- Organized filing and record keeping
- Ordered and maintained quality control of inventory
- Provided excellent customer service
- Operated office machines including PC and fax machine
- Well-versed in assisting the accounts department with payroll service management.
Education
Some College (No Degree) - Nursing
Southwest Tennessee Community College
Memphis, TN 05.2001 -
Skills
- Medical office administration
Timeline
Office Coordinator
Service King Collision
09.2019 - 03.2020
Owner
Clear View Window Cleaning
11.2017 - 06.2022
Referral Coordinator
Stern Cardiovascular Foundation
02.2015 - 09.2019
Bartender
Sharky's Gulf Grill
08.2011 - 06.2014
Banquet Server, Bar Manager, and Waitress
Memphis National Golf Club
09.2006 - 09.2011
General Manager
Lenny's Sub Shop
09.2001 - 08.2006
Some College (No Degree) - Nursing
Southwest Tennessee Community College
05.2001 -
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