Denieko Simmons
Collierville,TN
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed as General Manager at Five Guys. Proven ability to enhance guest engagement and maintain high cleanliness standards, while effectively managing budgets and training teams. Committed to fostering relationships and ensuring order accuracy in high-volume environments. Also as a server at some well known fine dining establishments, I was able to gain a hefty amount of knowledge on complete customer service; with that experience and my upbringing alone sets me apart from your traditional server/bartender. I do not serve I connect.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Operator Truck Driver
Deberrys LLC
08.2023 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
Server/ Bartender
Firebirds Wood Fired Grill
02.2021 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Longrhorn Steakhouse
01.2017 - 04.2021
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
General Manager
Five Guys
05.2016 - 01.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Independence High School
150 Rust Ave, Holly Springs05-2012
Skills
- Professionalism and work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Menu memorization
- High volume dining
- Order accuracy
- Active listening
- Relationship building
Certification
serve safe certified
ABC certified
Timeline
Owner/Operator Truck Driver
Deberrys LLC
08.2023 - Current
Server/ Bartender
Firebirds Wood Fired Grill
02.2021 - 03.2024
Server
Longrhorn Steakhouse
01.2017 - 04.2021
General Manager
Five Guys
05.2016 - 01.2020
High School Diploma -
Independence High School
Similar Profiles
Kristiane TeskeraKristiane Teskera
Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.
Jacob HernandezJacob Hernandez
Pipefitter Helper at Alliance Services of Texas, LLC / Climate Pros LLCPipefitter Helper at Alliance Services of Texas, LLC / Climate Pros LLC
LINDA AHMED QALIBLINDA AHMED QALIB
Office Manager at Michael Bruno LLC / Relyant Global LLCOffice Manager at Michael Bruno LLC / Relyant Global LLC
Minwoo ChoiMinwoo Choi
Guitarist at Korean Baptist ChurchGuitarist at Korean Baptist Church
Shamira MavaniShamira Mavani
PRN Vanderbilt GI Tech Endoscopy Lab at Vanderbilt University Medical CenterPRN Vanderbilt GI Tech Endoscopy Lab at Vanderbilt University Medical Center