Bonnie Wittenburg
Daytona Beach,Florida
Summary
Dedicated and principled leader dedicated to fostering a supportive and integrity-driven work environment centered on company success and competitive growth. Adept at serving diverse businesses including both small, emerging interests and global commerce leaders. Customer-centric and enthusiastic with a reputation for cultivating strong client relationships through honest communication and focus on customer needs. Demonstrated success in scaling operations sustainably through team empowerment and process optimization.
Overview
18
18
years of professional experience
Work History
CEO/Managing Director
BrandShelter Inc.
07.2020 - Current
- Established a multi-million dollar US business hub
- Recognized for recruiting and nurturing a robust client base, ensuring a steadily increasing revenue stream (from start-up to $10M+) and surpassing a remarkable 90% client retention rate
- Proficient in recruiting, training, and leading high-performance support teams while optimizing profitability through strategic performance benchmarks
- Adept at collaborating cross-functionally to meet and exceed US market demands.
Vice President
Key-Systems USA, Inc.
04.2009 - 07.2020
- Developed US business hub for German parent company, Key-Systems GmbH resulting in multi-million dollar Corporate Domain Name Management group
- Recruited new clientele and established strong recurring revenue stream with greater than 90% client retention rate
- Recruited team of Customer Success and Account Management personnel responsible for growing the business and meeting or exceeding financial goals
- Maximized profitability by setting performance benchmarks resulting in an astounding 68% margin rate
- Managed all day-to-day operations including financial reporting and budgeting, projections, and contract negotiation
- Cultivated strong client relationships resulting in increased client engagement via upselling and generating referrals
- Recruited, hired, and trained high-performing support team while maximizing profitability by setting performance benchmarks
- Liaised with professionals across many functional areas of the global entity in support of US market requirements including development, marketing, security, finance and legal
- Oversaw the change of brand and name from Key-Systems USA, Inc to BrandShelter Inc
- To better align with new global corporate vision
- Assisted in M&A activity to identify suitable targets for acquisition
- Integrated acquired business into BrandShelter Inc without loss of revenue (100% client retention) while stimulating additional revenue by introducing new products and services.
Operations Manager
Iron Mountain, Inc.
12.2005 - 04.2009
- Managed all aspects of day-to-day operations of multi-million dollar Corporate Domain Name Management Division
- Led cooperative effort with Sales to achieve over 300% growth in revenue in 4 years
- Increased efficiency and productivity by 25% in 24 months by developing standard operating procedures and experts within team
- Responsible for financial projections, budgeting, business analysis, and coordination with internal partners (e.g
- Engineering, legal, marketing)
- Identified and developed new product offerings and partnerships to support additional client needs such as brand protection and recovery services.
Education
Bachelor of Science - Business Management
Western Governors University
Skills
- Relationship Management
- Operational Excellence and Process Improvement
- Performance Management
- Customer Focus and Conflict Management
- Effective Decision-Making
- Market Analysis and Growth Planning
- Cross-Functional Collaboration
- Financial Acumen
- Talent Development and Team Building
- Mergers and Acquisitions Activity
Timeline
CEO/Managing Director
BrandShelter Inc.
07.2020 - Current
Vice President
Key-Systems USA, Inc.
04.2009 - 07.2020
Operations Manager
Iron Mountain, Inc.
12.2005 - 04.2009
Bachelor of Science - Business Management
Western Governors University
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