Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Deli Associate
Food Lion
Williamston, NC
08.2009 - 05.2014
Prepared deli meats and cheeses to meet customer requests.
Maintained cleanliness and organization of deli counters and equipment.
Assisted customers with product selections and provided recommendations.
Assistant Manager
Video One
Washington, Nc
08.1997 - 08.2000
Assisted in managing daily operations and workflow at Video One.
Coordinated staff schedules to ensure adequate coverage and efficiency.
Led team meetings to communicate updates and address concerns.
Developed training materials for onboarding new employees effectively.
Ensured compliance with safety regulations and company policies.
Monitored employee attendance records, timekeeping, and payroll information.
Supervised daily operations including scheduling shifts, assigning duties.
Supported budget management by tracking expenses and resource allocation.
Implemented process improvements to streamline operational workflows.
Analyzed customer feedback to enhance service quality and satisfaction.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Coordinated with other departments to ensure smooth flow of operations.
Organized training sessions for new hires to familiarize them with the workplace environment.
Developed a system for tracking inventory and ordering supplies as needed.
Created reports on sales trends, inventory levels, and financial data.
Established processes for monitoring customer satisfaction levels.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Conducted regular performance reviews for employees to identify areas of improvement.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality, and conformance.
Assigned work and monitored performance of project personnel.
Interviewed prospective employees and provided input to HR on hiring decisions.
Produced thorough, accurate and timely reports of project activities.
Evaluated individual and team business performance and identified opportunities for improvement.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Proposed or approved modifications to project plans.
Created and managed budgets for travel, training, and team-building activities.
Implemented quality control measures to uphold company standards.
Education
Associate of Applied Science - Office Adminastration
Martin Community College
Williamston, NC
08.2013 - 05.2015
Skills
Food safety
Product knowledge
Equipment maintenance
Languages
English
Professional
Timeline
Associate of Applied Science - Office Adminastration