David Richmond
Williamston,NC
Summary
Dynamic, people-focused leader with nearly three decades of experience in healthcare operations, public service, and broadcasting. Proven track record of enhancing patient and visitor experiences at ECU Health Medical Center, fostering community engagement as an elected Town Commissioner, and cultivating large, loyal audiences through play-by-play broadcasting and podcasting. Renowned for exceptional communication skills, high-level professionalism, and a commitment to team culture building, crisis management, and operational excellence in fast-paced environments. Collaborative leader dedicated to empowering work cultures and adept at nurturing relationships with a diverse range of stakeholders in dynamic settings.
Overview
31
31
years of professional experience
Work History
Town Commissioner, District 2
Town of Williamston, NC
12.2023 - Current
- Review and vote on municipal policies, budgets, and capital projects.
- Collaborate with mayor, commissioners, and department heads.
- Engage residents through outreach and transparent communication.
- Support economic development, downtown improvements, and community events.
Supervisor, Experience Greeters & Switchboard
ECU Health Medical Center
01.2015 - Current
- Supervise greeters in multiple hospital areas, ensuring professional service.
- Oversee Care AI and Verkada systems enterprise-wide.
- Manage Flexwork scheduling and staffing levels.
- Lead visitor analytics reporting and throughput improvement.
- Provide rounding, de-escalation, family support, and service recovery.
- Led COVID-19 Connector Team using virtual communication tools.
- Develop training, standard work, and performance evaluations.
Owner • Event Producer • Broadcaster
Richmond and Co. Productions
Williamston, NC
01.1995 - Current
- Provide event planning, DJ services, and emcee work.
- Founder/host/producer of The Sports Objective.
- Co-host/producer of Talkin’ Racing with Mike Ray.
- Manage social media, show rundowns, guests, sponsors, and remote broadcasts.
On-Air Personality
Durlyn Broadcasting
01.2011 - 01.2021
- Hosted live programs and produced commercials for local businesses.
- Delivered community-focused content, remote broadcasts, and live events.
Announcer
Southern National Motorsports Park
01.2018 - 01.2020
- Announced races, promotions, and conducted Victory Lane interviews.
Education
Bachelor of Science (BS) - Political Science
East Carolina University
01.1995
Skills
- Leadership & Management: Team supervision, coaching, mentoring, performance management, conflict resolution, staffing & scheduling
- Customer & Patient Experience: Service recovery, visitor management, wayfinding, rounding, de-escalation, first-impression excellence
- Operations & Systems: Workflow optimization, analytics, safety, compliance, budget awareness, process improvement
- Communication & Public Presence: Public speaking, broadcasting, podcast hosting, emcee work, community relations
- Technical Skills: Care AI, Verkada, Flexwork, Cisco Finesse, Microsoft Office, Zoom/Teams, Social media management
- Care AI
- Verkada
- Flexwork
- Cisco Finesse
- Microsoft Office
- Zoom/Teams
- Social Media
Social media control
Verbal and written communication
Business launch
Program creation and implementation
Project management
Hiring and staffing
Relationship building
Customer relations
Staff hiring
Strategic project planning
Staff management
Marketing
Timeline
Town Commissioner, District 2
Town of Williamston, NC
12.2023 - Current
Announcer
Southern National Motorsports Park
01.2018 - 01.2020
Supervisor, Experience Greeters & Switchboard
ECU Health Medical Center
01.2015 - Current
On-Air Personality
Durlyn Broadcasting
01.2011 - 01.2021
Owner • Event Producer • Broadcaster
Richmond and Co. Productions
01.1995 - Current
Bachelor of Science (BS) - Political Science
East Carolina University