Bonnie K Korger
1315 28th Street South LaCrosse, WI 54601
Summary
Dedicated leader experienced in supervision, management, customer service, training, production and quality. Possess excellent customer service skills, collaboration, mentoring and team building skills. Excellent analytical and problem solving skills. Demonstrated ability to supervise, train and motivate team members to achieve organizational objectives. Over 30 years of direct significant experience. Dedicated team player with excellent work ethic.
Overview
39
39
years of professional experience
Work History
Front Desk Receptionist
Cedar Lodge and Settlement
09.2017 - 10.2023
- Opened office each morning in a timely manner to receive guests, employees clocking in for shifts, venders etc.
- Delivered outstanding first impressions by warmly greeting guests upon arrival at front desk
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled reservations accurately using reservation software while professionally engaging with callers or walk-ins to explain various lodging options available.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected lodging deposits and payments, cash and credit, and updated software. Also, performed retail assistance to guests and collected payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed high-volume phone calls, providing excellent customer service for inquiries
- Developed strong working relationships with team members, fostering a positive work environment.
Consultant
Gavin Pharmaceutical Services
10.2015 - 11.2016
- Provided overall experience and expertise to clients in regards to navigating and solving issues as well as improving systems, procedures and programs
- Completed work at a site to conduct a quality assessment of the manufacturing area, establish and implement an environmental monitoring program, along with a cleaning and disinfection program to improve processes and meet industry quality standards
- Conducted a 4 season environmental study of the manufacturing area, including surface and airborne microbial testing
- Analyzed results and prepared written reports to document these findings, along with recommendations to control contamination and increase product safety
- Developed a cleaning and disinfection procedure for the manufacturing area, including creating the Standard Operating Procedure along with establishing a routine program
- Provided training, coaching and mentoring to personnel on cleaning and disinfection, proper techniques, contamination control, and basic microbiology, issue resolution, quality, etc
- Worked directly with area manufacturing personnel to coordinate and execute cleaning and disinfection of the area as included in the studies
- Executed a Disinfectant Qualification study in the manufacturing area to test and qualify disinfectants for the area
- Analyzed the microbial results and documented in a written report along with recommendations
- Audited previous environmental studies performed to provide analysis of results and documented those findings in written reports along with recommendations.
Senior Specialist, Quality Assurance
Boehringer Ingelheim Vetmedica
07.2005 - 05.2015
- Provided quality oversight of all sterile pharmaceutical production activities
- Developed and maintained strong and clear communication and rapport with production personnel
- Mentored and coached employees in achieving individual and organization goals
- Implemented root cause and corrective actions to remove production constraints and improve quality
- Enforced a culture of continuous improvement while providing operational leadership
- Designed, developed and implemented a personnel qualification program for the production department
- Trained, developed and counseled employees to develop a high performing team and achieved qualification of all personnel within 30 days
- Effectively managed the qualification program and tracked/trended results for quarterly and annual presentations to the Executive Committee
- Designed, managed, implemented, and validated a more efficient plan for sterilization of equipment
- Plan optimized production flow and productivity by dramatically reducing the number of autoclave loads required for each lot of product and the labor required
- Plan also reduced the number of loads that required routine validation from 9 loads to 3. Annual cost savings realized, 800K (US) dollars
- To achieve a critical organization goal, managed and implemented a new process of wrapping materials for sterilization of equipment
- Coordinated with suppliers to select materials, tested materials, validated use, established methodology and coached, trained personnel on technique
- Managed the audit and assembly of all product batch records (manufacture, filling, labeling, packaging, testing), to assure all documentation and regulatory/internal requirements were met for product safety and quality and to provide timely release to market
- Implemented enhanced lot tracking features to streamline the process and to provide more detailed information as to on-going status. Achieved a 40% decrease of time from initial filling of product to release to market. This in turn, eliminated or decreased back orders and increased sales
- Released completed product lots to market for sale and performed necessary inventory system transactions
- Mentored/coached employees as issues arose to provide leadership to maintain safety and quality standards
- Coordinated and led regular training of employees on cleaning and disinfection, aseptic gowning, aseptic technique and conduct, hygiene and microbiology.
Production Supervisor
Boehringer Ingelheim Vetmedica, Inc
09.1991 - 07.2005
- Supervised 21 employees and managed all activities necessary to manufacture and fill sterile filled injectable and non-sterile filled pharmaceutical products
- Developed and maintained strong open communication and rapport with employees
- Trained, mentored, developed, and counseled employees to develop high performing team
- Achieved organization goals by developing and managing an employee training/qualification program, including creating training syllabi and all documentation
- Implemented and validated a sterilization/filling process that realized a cost savings of 1M (US) dollars
- Developed and validated a filling sampling plan that increased productivity, providing an additional 300K (US) dollars in sales
- Knowledgeable and capable of operating all equipment throughout manufacturing/filling/packaging processes
- Scheduled production and supervised production quality and on time delivery
- Optimized scheduling based on deep expertise of machine and equipment capabilities
- Established and adjusted work procedures to meet production schedules
- Defined manufacturing/filling/packaging standards and reviewed the performance outcomes to set future targets
- Coordinated preventive maintenance on existing and new production equipment, including routine calibration
- Coordinated environmental monitoring program, conducted and documented investigations in response to excursions or out of specification results
- Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean.
Dairy Laboratory Technician
Safeway Stores, Inc. Cheese Plant
10.1990 - 09.1991
- Coordinated with the production team on the floor to collect in-process samples, verify production process controls and to provide information for continued production parameters
- Conducted and documented quality control testing in the laboratory of incoming cheese, powders and finished product.
Microbiologist II, Agriculture Research and Development
QualiTech, Inc
06.1988 - 10.1990
- Managed all technical laboratory functions associated with probiotic agriculture product research and development, quality control issues and technical support
- Designed, performed and documented research projects/experiments.
Medical Laboratory Technician/Student Adviser
Veteran's Administration Medical Center
01.1985 - 06.1988
- Coordinated and performed the culturing, identification and antibiotic sensitivity testing of aerobic and anaerobic bacteria
- As Clinical Student Adviser, supervised and led clinical activities of laboratory students
- This included teaching and developing students, administering exams and reviewing performance.
Education
Associate of Applied Science - Laboratory Science
Western Technical College
LaCrosse, WI05.1984
Skills
- Demonstrated Leadership
- Dedication to Quality
- Accomplished in Management
- Experienced in Documentation Practices
- Experienced in Production Processes
- Experienced Trainer and as a Change Agent
- Accomplished in Auditing Practices
- Experienced in manufacturing, filling and packaging processes
- Aseptic Processing Expert
Timeline
Front Desk Receptionist
Cedar Lodge and Settlement
09.2017 - 10.2023
Consultant
Gavin Pharmaceutical Services
10.2015 - 11.2016
Senior Specialist, Quality Assurance
Boehringer Ingelheim Vetmedica
07.2005 - 05.2015
Production Supervisor
Boehringer Ingelheim Vetmedica, Inc
09.1991 - 07.2005
Dairy Laboratory Technician
Safeway Stores, Inc. Cheese Plant
10.1990 - 09.1991
Microbiologist II, Agriculture Research and Development
QualiTech, Inc
06.1988 - 10.1990
Medical Laboratory Technician/Student Adviser
Veteran's Administration Medical Center
01.1985 - 06.1988
Associate of Applied Science - Laboratory Science
Western Technical College
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