Bonnie Paulette Travis

Customer service, scheduling, answered phones, training new employees, bookkeeping, and handled complaints.

• Transported passengers to medical appointments while maintaining punctual, courteous service
• Assisted riders with boarding, exiting, and mobility devices following safety procedures
• Coordinated route updates with dispatch to support timely trip completion
• Inspected vehicle condition before and after shifts to ensure safe operation
• Maintained accurate trip records, mileage logs, and required transport documentation
• Communicated clearly with passengers, caregivers, and care teams regarding pickup details
• Followed traffic laws, company policies, and infection control standards during transport
• Kept interior clean, stocked, and organized to provide comfortable passenger experience
• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.

Head cashier and customer service. Answered phone calls, handled returns.