Bontu Bedasso
Denver,CO
Summary
Highly motivated and compassionate individual with a diverse background in healthcare assistance, customer service, and team collaboration. Proven ability to deliver high-quality care and service while maintaining meticulous records and fostering supportive environments. Strong communicator with a keen attention to detail and a dedication to improving patient and customer experiences.
Overview
9
9
years of professional experience
Work History
Caregiver
Legacy Village At Castle Pines
Castle Rock, CO
05.2024 - Current
- Compassionate caregiver with extensive experience in providing high-quality care to elderly individuals with dementia.
- Skilled in managing daily activities, administering medications, and monitoring health changes.
- Strong communicator who collaborated effectively with healthcare professionals and families to ensure holistic care.
- Committed to maintaining patients' dignity and comfort while offering emotional support and companionship.
Caregiver
Step Up.
Columbus , OH
10.2021 - 05.2023
- Provided hands-on assistance with activities of daily living, ensuring comfort, dignity, and administering medications with precision.
- Established a safe and supportive environment, engaging in meaningful companionship, and monitoring changes in health or behavior with keen attention.
- Collaborated with healthcare professionals, family members, and fellow caregivers to ensure holistic care, offering reliable transportation and emotional support for overall well-being.
- Managed clients' documents and records with confidentiality and accuracy, maintaining a meticulous and up-to-date record-keeping system.
Barista
HMS
Columbus, OH
07.2017 - 03.2020
- Delivered excellent customer service and prompt food and beverage delivery.
- Prepared and sold coffee drinks by following prescribed recipes and preparation techniques for coffee drinks.
- Educated customers by presenting and explaining the coffee drink menu; answering questions.
- Worked collaboratively with team members to meet daily operational goals, participated in team meetings, and supported colleagues during peak hours.
Cashier
Kroger
Columbus , OH
06.2015 - 04.2017
- Provided a positive customer experience with fair, friendly, and courteous service.
- Demonstrated proficiency in identifying and resolving customer problems promptly and efficiently, consistently meeting or exceeding established service levels.
- Conducted training sessions for new team members, sharing insights and best practices for delivering exceptional customer service.
Education
Bachelor of Science - Healthcare Administration Management
Colorado State University Global
Denver, CO06-2024
High School Diploma -
Pickerington High School North
Pickerington, OH05-2018
Skills
- Communication
- Critical-thinking
- Problem-solving
- Teamwork
- Leadership
- Patient Management
- Medication Administration
- Adaptability
Languages
English
Native/ Bilingual
Amharic
Native/ Bilingual
Oromo
Native/ Bilingual
Timeline
Caregiver
Legacy Village At Castle Pines
05.2024 - Current
Caregiver
Step Up.
10.2021 - 05.2023
Barista
HMS
07.2017 - 03.2020
Cashier
Kroger
06.2015 - 04.2017
Bachelor of Science - Healthcare Administration Management
Colorado State University Global
High School Diploma -
Pickerington High School North
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