Booker Birdsong
South Daytona,FL
Summary
Resourceful Returns Lead experienced in managing product returns and coordinating logistics. Enhanced customer satisfaction through effective implementation of return policies and strong communication skills. Committed to delivering accurate work and exceeding productivity objectives in fast-paced environments.
Overview
11
11
years of post-secondary education
19
19
years of professional experience
Work History
Returns Lead
Epic,(Trader Joe's)
Dayton, FL
08.2026 - Current
- Collaborated with team to streamline return procedures.
- Coordinated with inventory team to track returned merchandise accurately.
- Supported management in training new staff on returns process.
- Organized and tracked returned product inventory, ensuring accuracy of all documentation.
- Reviewed and processed customer returns in accordance with company policies.
- Identified potential issues related to customer returns and escalated them to appropriate parties for resolution.
- Performed quality checks on all returned items prior to restocking shelves.
- Provided guidance to staff members on proper procedures for handling returns.
- Coordinated with other departments, such as sales or logistics, regarding any changes in return policies or procedures.
- Maintained a clean work area according to safety standards set forth by the company.
- Cleaned and disposed of boxes and packing material to maintain general housekeeping.
- Assisted in multiple departments to support operational needs departments to meet demands of business.
- Operated warehouse equipment to unload, move and store returned items in designated areas.
- Exercised safety precautions to prevent injury or damage to products and equipment.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Compared and verified identifying information of outgoing shipments.
Lead Supervisor Field monitor
Transportation of America,
Miami, FL
09.2007 - 03.2021
- Oversaw daily operations and ensured compliance with safety regulations.
- Coordinated schedules for drivers and logistics personnel effectively.
- Trained new staff on procedures and company policies consistently.
- Implemented process improvements to enhance operational efficiency.
- Resolved customer inquiries and complaints in a timely manner.
- Collaborated with management to streamline transportation workflows efficiently.
- Communicated daily schedule and delegated work to employees.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Developed strategies for motivating staff members and improving morale within the organization.
- Served as a liaison between management and frontline workers during times of conflict resolution.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Conducted regular team meetings to discuss goals, objectives, and strategies for success.
- Provided guidance to junior staff members regarding best practices for productivity improvement.
- Prepared detailed reports summarizing progress towards departmental goals.
- Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
Education
CDLs Class
Limousines of South Florida
03.2017 - 08.2026
Brick Mason,bye Trade - Brick Masonry, Architecture Drafting
Masonry Block Profession
Belle Glade, FL 01.1977 - 08.1977
Did Not Finish
Miami Dade College
Miami, FL 06.1975 - 01.1976
Miami Beach High
Miami Beach , Florida CDLs Class B
LSF
CDLs Class B
Limousines of South Florida
Skills
- Team collaboration
- Safety compliance
- Employee training
- Communication skills
- Time management
- Technical problem solving
- Warehouse operations
- Shipping and receiving
- Efficient organization
- Workplace safety
- Continuous improvement
- Decision-making
- Adaptability
- Self motivation
- Inventory monitoring and management
- Effective communication
- Goal setting
- Problem-solving aptitude
- Multitasking Abilities
- Inventory counts
- Barcode labeling
- Communication
- Conflict resolution
- Problem-solving abilities
Timeline
Returns Lead
Epic,(Trader Joe's)
08.2026 - Current
CDLs Class
Limousines of South Florida
03.2017 - 08.2026
Lead Supervisor Field monitor
Transportation of America,
09.2007 - 03.2021
Brick Mason,bye Trade - Brick Masonry, Architecture Drafting
Masonry Block Profession
01.1977 - 08.1977
Did Not Finish
Miami Dade College
06.1975 - 01.1976
Miami Beach High
CDLs Class B
LSF
CDLs Class B
Limousines of South Florida