Christine Bukowski
Hoffman Estates,IL
Summary
Results-driven professional with over ten years of experience in customer facing roles. Skilled in staff training and audits, fostering teamwork, and ensuring compliance to enhance efficiency and client satisfaction.
Overview
13
13
years of professional experience
Work History
Returns Lead
Advance Auto Parts Hub
03.2020 - Current
- Enhanced client satisfaction by efficiently processing product returns and resolving account billing issues.
- Assisted client accounts via phone, email, and in person.
- Developed training materials to improve staff understanding of return policies and procedures.
- Conducted regular audits to ensure accuracy of inventory records and compliance.
Vendor Liaison
Block Midland Group
02.2014 - 08.2019
- Actively participated in new hire training and peer development for the Customer Care team.
- Created sales proposals, special order quotes, and vendor invoice processing.
- Maintained new product spreadsheet with part information and pricing structure.
- Collaborated with e-Commerce on website updates and catalog proofreading, and supported HR in processing benefits paperwork.
Education
High School Diploma -
Lake Park High School
Roselle, ILSkills
- Customer Satisfaction
- Detail-oriented
- Effective communication
- Teamwork and collaboration
Timeline
Returns Lead
Advance Auto Parts Hub
03.2020 - Current
Vendor Liaison
Block Midland Group
02.2014 - 08.2019
High School Diploma -
Lake Park High School