Donirene Tavares
Gresham,OR
Summary
Proactive and results-driven professional with a robust background in returns management at LaCrosse Footwear and facility maintenance at LA Fitness. Excelled in enhancing customer satisfaction and retention through effective problem-solving and exceptional customer service. Skilled in warehouse operations and teamwork, adept at improving operational efficiencies and safety.
Overview
11
11
years of professional experience
Work History
Returns Lead
LaCrosse Footwear
Portland, OR
02.2014 - Current
- Served as primary point of contact between Returns Department and upper management, presenting updates on progress toward KPIs during monthly meetings.
- Developed training materials for new hires, contributing to higher retention rates among Returns team members.
- Enhanced customer satisfaction by efficiently processing returns and resolving issues.
- Analyzed return trends to inform purchasing decisions and minimize future returns due to product defects or dissatisfaction.
Maintenance/ Cleaner
LA Fitness
Portland, OR
11.2015 - 02.2016
- Maintained a professional appearance, ensuring all areas were clean and well-organized at all times.
- Contributed to the overall efficiency of the facility by promptly addressing any maintenance concerns or cleaning needs.
- Improved facility cleanliness by performing routine maintenance tasks on a daily basis.
- Provided excellent customer service when interacting with clients or visitors during daily duties.
- Ensured compliance with safety regulations by consistently adhering to established protocols and guidelines for cleaning and maintenance tasks.
Education
Tourism And Travel
Maui High
Kahului, HI06.2002
Skills
- Return authorization
- Warehouse operations
- Workplace safety
- Shipping and receiving
- Product inspection
- Customer RMA management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitizing
- Problem-solving abilities
- Warehouse safety
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Material handling
- Decision-making
- Organization and prioritization
- Inventory monitoring and management
- Handheld scanners
- Pallet jack operation
- Microsoft office
- Forklift operation
- Inventory counts
- Self motivation
- Computer literacy
- Goal setting
- Basic mathematics
- Freight handling
Timeline
Maintenance/ Cleaner
LA Fitness
11.2015 - 02.2016
Returns Lead
LaCrosse Footwear
02.2014 - Current
Tourism And Travel
Maui High