Microsoft Word, Excell, Outlook, and Workday
Debra Heck
Blanchard,PA
Summary
Dynamic professional with a proven track record in inventory control systems and exceptional customer service, honed at companies like SA Piper Logistics. Expert in enhancing operational efficiency and quality control, with a flair for developing inclusive catering menus and managing customer returns. Skilled in restaurant management and workplace safety, consistently achieving and surpassing company standards.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Returns Lead
SA Piper Logistics
08.2024 - Current
- Maintained company processing standards for all product through communications with management and vendors, which included some of the largest online suppliers such as Ebay and Amazon.
- Corresponded with vendors representatives to make arrangements and provide instructions for shipment and delivery of packages and processing procedures.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained accurate records and documentation to support refunds for returned items.
- Packed, secured, labeled and warehoused returned items.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Cafe Associate
Sams Club
06.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- , Operated POS system, processed credit card and cash transactions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Set up and broke down food service lines quickly to maintain service flow.
- Verified prepared food met standards for quality and quantity before serving to customers.
Lead Quality Control Analyst
International Paper
06.1987 - 04.2022
- Conducted data review and followed standard practices to find solutions.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Inspected items and compared against standards to meet regulatory requirements.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Analyzed quality and performance data to support operational decision-making along with the laboratory findings to support it.
- Recorded and organized test data for report generation and analysis.
Caterer
Trican Well Service
05.2007 - 10.2016
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Cleaned and organized kitchen stations to promote efficiency.
- Provided menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
- Served catering guests by fulfilling orders, communicating special requests, and routinely inquiring about customer satisfaction.
- Developed new recipes and flavor combinations to enhance customer experience.
- Designed catering menus containing ethnic food options to meet needs of diverse customer base and enhance inclusivity.
- Provided friendly, courteous service to create memorable moments for guests.
Education
No Degree - Business
Lcok Haven University
Clearfield, PAHigh School Diploma -
Bald Eagle Nittany High School
06-1983
Skills
- Restaurant Management
- Inventory control systems
- Product inspection
- Workplace safety
- Customer RMA management
Certification
Rapid Change Technology Certified
Restaurant Manager Training Certificate
Software
Timeline
Returns Lead
SA Piper Logistics
08.2024 - Current
Cafe Associate
Sams Club
06.2024 - Current
Caterer
Trican Well Service
05.2007 - 10.2016
Lead Quality Control Analyst
International Paper
06.1987 - 04.2022
No Degree - Business
Lcok Haven University
High School Diploma -
Bald Eagle Nittany High School
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