EDER GATICA
New Brunswick,NJ
Summary
Demonstrated problem-solving skills and attention to detail.
Experienced logistics professional prepared for role. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in managing returns processes, inventory control, and customer service. Reliable, organized, and results-driven, ensuring smooth operations and high customer satisfaction.
Professional with focus on returns coordination and logistics. Expertise in managing return operations and improving process efficiency. Known for strong team collaboration and adaptability, along with proficiency in problem-solving and communication.
Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Returns Coordinator
Werner Final Mile
Piscataway, NJ
2024 - Current
- Managed end-to-end returns process, ensuring timely resolution of customer issues.
- Analyzed return trends to identify opportunities for process improvement and cost reduction.
- Coordinated with cross-functional teams to streamline return workflows and enhance customer satisfaction.
- Developed training materials for staff on best practices in handling returns and exchanges.
- Led initiatives that reduced processing time for returns, increasing operational efficiency across departments.
- Collaborated with warehouse team to inspect returned items and determine resellability, minimizing waste and maximizing profits.
- Improved communication between departments by serving as a liaison between sales, warehouse, and shipping teams to expedite return resolutions.
- Assisted in reducing company losses by accurately identifying fraudulent return attempts.
Forklift Operator
Resnick Distributors
New Brunswick, NJ
01.2022 - Current
- Picking orders with a scanner.
- Operating cherry pick.
- Label products.
Clamp Forklift Operator
LX Pantos America, Inc.
New Brunswick, NJ
03.2023 - 12.2024
- Operated clamp forklift to safely and efficiently move and stack materials in a warehouse setting
- Demonstrated expertise in loading and unloading trucks using the clamp attachment, ensuring proper weight distribution and secure stacking
- Collaborated with team members to prioritize tasks, optimize workflow, and meet daily production goals
Martial Arts Instructor
Brunswick boxing stars
North Brunswick, NJ
03.2016 - 10.2023
- Instructed martial arts classes for students of all ages and skill levels, ranging from beginners to advanced practitioners
- Developed and implemented customized training programs based on individual student goals and abilities
- Demonstrated proper techniques, forms, and movements to ensure correct execution and minimize the risk of injury
- Provided personalized feedback and guidance to students to help them improve their skills and reach their full potential
- Created a positive learning environment by fostering a sense of discipline, respect, teamwork, and sportsmanship among students
- Organized and led group warm-up exercises, stretching routines, and conditioning drills to enhance physical fitness levels
Sales Representative
Solar Consultants
North Brunswick, NJ
04.2018 - 11.2020
- Implemented effective sales strategies that resulted in a percentage increase in overall revenue
- Collaborated with cross-functional teams to develop customized solutions for clients' specific needs
- Negotiated contracts and pricing agreements with customers, resulting in increased profitability
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
Education
GED - undefined
New Brunswick Adult Learning Center
New Brunswick, NJ02.2026
Skills
- Distribution center
- Cherry picker
- Immigration law
- GMP
- Forklift
- Upselling
- Shipping
- Floor care
- Product demos
- Drywall
- Heavy equipment operation
- Stock organizing
- Boxing
- Banking
- Sit-down counterbalanced forklift operation
- Quality assurance technician experience
- Computer literacy
- Teamwork
- Operations management
- Team management
- SAP Manufacturing
- Pallet Jack
- Cleaning
- Warehouse Experience - Warehouse experience (6-10 years)
- 10 key typing
- Experience with children
- CRM software
- Basic math
- Maintenance
- Teaching
- Lean
- Microsoft Outlook
- Problem-solving
- Inventory tracking
- Reach Truck
- Load & Unload
- Culinary experience
- Materials Handling
- Phone etiquette
- RF Scanner
- CGMP
- Food management
- Accounts receivable
- Microsoft Powerpoint
- Construction
- Food service management
- Microsoft Office
- Administrative experience
- Bilingual
- Commercial cleaning
- Personal assistant experience
- Program design
- Front desk
- Customer support
- Cash register
- Patient interaction
- Cash management
- Retail sales
- Laboratory experience
- 3PL
- Quality Inspection
- Warehouse management system
- Production planning
- Sanitation
- Maintaining an organized workspace
- POS
- Organizational skills
- HACCP
- Supervising experience
- RFID for inventory management
- Spanish
- Warehouse management
- Strategic planning
- Roofing
- Recruiting
- Analysis skills
- Plastics blow molding
- Restaurant management
- Typing
- ADP
- Accounting
- Shipping & Receiving
- Inventory management
- Custodial experience
- Customer service
- Inventory Control
- Kitchen management
- Office experience
- Human resources
- Physiology knowledge
- Carpentry
- Interviewing
- Leadership
- Construction painting
- E-commerce
- Restaurant experience
- Communication skills
- Cash handling
- Microsoft Word
- Receiving
- Managing teams in warehouse setting - Largest team managed in a warehouse setting (More than 20 team members)
- Stocking
- Training & development
- Marketing
- Writing skills
- Employee orientation
- Microsoft Excel
- Computer skills
- Janitorial experience
- Hi-Lo
- Sales
- QuickBooks
- English
- Warehouse supervisor experience
- Manufacturing
- Account management
- Packaging
- Payroll
- Order Picker
- Order Picking
- Time management
- Logistics inventory management
- Team leadership
- Computer operation
- Glass materials handling
- Warehouse cleanliness
- Productivity software
- Warehouse operations
- Microsoft office
- Shipping procedures
- Compliance monitoring
- Returns analysis
- Workplace safety
- Shipping and receiving
- Product inspection
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Warehouse safety
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
Certification
- Hazardous Waste Operations & Emergency Response Training
- Electric Pallet Jack Certification
- Forklift Certification
- Pallet Jack Certification
Languages
Spanish
Full Professional
Timeline
Clamp Forklift Operator
LX Pantos America, Inc.
03.2023 - 12.2024
Forklift Operator
Resnick Distributors
01.2022 - Current
Sales Representative
Solar Consultants
04.2018 - 11.2020
Martial Arts Instructor
Brunswick boxing stars
03.2016 - 10.2023
GED - undefined
New Brunswick Adult Learning Center
Returns Coordinator
Werner Final Mile
2024 - Current