Sandra Hernandez
Norwalk,United States
Summary
Experienced Team Lead with over 10 years of experience in Quality and Returns department. Skilled at managing product returns for local retailers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Returns/QA Lead
Vans Distribution Center
03.2011 - 2024
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Ensured project deadlines were met by handling additional tasks.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Keeping track of productivity reports and managed to hit goal UPH.
- Designed strategic plan for component development practices to support future projects.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Guided employees to achieve excellence and supported their professional development.
Production Line Leader
Packaging Plus
07.2006 - 03.2009
- Supervised production staff of 20 associates.
- Made recommendations for new or revised processes and supported implementation.
- Completed logs and reports to document detailed information on production, spoilage and departmental maintenance needs.
- Monitored and verified quality in accordance with statistical process or other control procedures.
- Prioritized employee safety to reduce incidents.
Education
High School Diploma -
Norwalk High School
Norwalk, CA06.2006
Skills
- Quality processes
- Problem-solving abilities
- Employee training
- Operational improvements
- Excellent communication skills in both English and Spanish
- Customer satisfaction
- Administrative support
- Inventory management
- Customer assistance
- Employee supervision
- Dependable and Responsible
- PKMS Software Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Returns/QA Lead
Vans Distribution Center
03.2011 - 2024
Production Line Leader
Packaging Plus
07.2006 - 03.2009
High School Diploma -
Norwalk High School
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