Shaya Raulerson
Grand Island
Summary
Customer-focused professional with over three years of experience in hospitality, food service, and healthcare environments. Proven ability to deliver exceptional customer service, communicate effectively with diverse customers, and thrive in fast-paced, high-volume settings. Skilled in multitasking, teamwork, and independent work while maintaining accuracy, organization, and attention to detail. Strong interest in providing an outstanding retail experience through product knowledge, sales support, and floor recovery.
Overview
5
5
years of professional experience
Work History
Senior Cook
Universal Orlando Resort
Orlando, FL
01.2025 - 08.2025
- Delivered consistent, high-quality customer service in a high-volume environment
- Collaborated with team members to improve workflow efficiency and daily operations
- Assisted with new operational procedures and adapted quickly to changes
- Maintained cleanliness, organization, and safety standards during each shift
- Worked autonomously while supporting team goals and guest satisfaction
Cook II
Walt Disney Company
Lake Buena Vista, FL
02.2023 - 01.2025
- Provided service excellence in fast-paced, guest-facing environments
- Followed strict safety, quality, and operational standards with accuracy
- Multitasked across multiple stations while maintaining efficiency and professionalism
- Communicated clearly with team members to ensure smooth operations
- Contributed to a positive guest experience for families and visitors
Catering Associate
AdventHealth Waterman
Tavares, FL
11.2022 - 02.2023
- Delivered friendly, compassionate customer service to patients and visitors
- Assisted customers with questions, dietary needs, and special requests
- Maintained organization, cleanliness, and attention to detail
- Worked efficiently under time constraints while ensuring customer satisfaction
Deli Associate
Publix
Tavares, FL
07.2022 - 11.2022
- Assisted customers with orders while providing prompt, courteous service
- Operated equipment and followed safety and sanitation standards
- Maintained product presentation, restocking, and cleanliness
- Thrived in a fast-paced retail environment with constant customer interaction
Server
Waterman Village
Mount Dora, FL
01.2021 - 12.2021
- Delivered attentive, personalized service to residents and guests
- Assisted with meal preparation, delivery, and sanitation
- Communicated clearly to ensure dietary and service needs were met
- Maintained a clean, organized service and dining environment
Education
Certificate - Professional Culinary Arts
Lake Technical College
Eustis, FL07.2023
High School Diploma - undefined
Eustis High School
Eustis, FL05.2022
Skills
- Exceptional customer service and interpersonal skills
- Strong verbal communication and active listening
- Sales support and customer engagement
- Cash handling and point-of-sale experience
- Ability to multitask in fast-paced environments
- Works effectively both independently and as part of a team
- Strong attention to detail and organizational skills
- Computer, technology, and typing proficiency
- Problem-solving and situational awareness
- High standards of integrity, safety, and cleanliness
Timeline
Senior Cook
Universal Orlando Resort
01.2025 - 08.2025
Cook II
Walt Disney Company
02.2023 - 01.2025
Catering Associate
AdventHealth Waterman
11.2022 - 02.2023
Deli Associate
Publix
07.2022 - 11.2022
Server
Waterman Village
01.2021 - 12.2021
High School Diploma - undefined
Eustis High School
Certificate - Professional Culinary Arts
Lake Technical College