Jhonny Augustin
Sunnyvale,CA
Summary
Knowledgeable IT system overseer in technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Such as, badging system, monitor infrastructure and audio visual system set up.
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Computer Technician
Self Employed Services
Sunnyvale, CA, 94086, US
08.2020 - Current
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Updated and replaced outdated drivers and software for computers and office machines.
- Assisted customers with technical support inquiries.
Security / Ops Officer
Allied Universal Security Services Vai Meta
Menlo Park, CA
07.2013 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated operations with other emergency service groups.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Conducted surveillance to detect suspicious activity.
- Completed patrols in assigned areas to identify and deter criminal activities.
Education
Specialist In Psychology - Criminal Psychology
University of Massachusetts - Boston
Boston, MASkills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- IT Infrastructure Management
- IT Systems Support
- Cybersecurity Management
- Technical Guidance
- Technical consulting
- Skilled in Hardware
- Equipment Calibration
- Access Control
- IT Infrastructure Planning
Languages
Haitian Creole
Full Professional
Timeline
Computer Technician
Self Employed Services
08.2020 - Current
Security / Ops Officer
Allied Universal Security Services Vai Meta
07.2013 - Current
Specialist In Psychology - Criminal Psychology
University of Massachusetts - Boston