Armando Arviso
Computer Technician
Modesto,CA
Summary
Passionate Trainer successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
23
23
years of professional experience
Work History
Computer Technician
Modesto City Schools
Modesto, CA
02.2019 - Current
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Analyzed client issues to identify troubleshooting methods needed for quick remediation.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Executed technology implementation projects, minimizing downtimes and business disruptions.
- Trained customer employees and managers on machine use and maintenance.
Instructional Technology Trainer
Modesto City Schools
Modesto, CA
08.2021 - 01.2022
- Collaborated with Educational Technology Director to identify key areas necessitating training based on software and equipment design.
- Created and oversaw Teams training programs for Covid-19 operations.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Worked on video production and developed new training content in various distribution channels.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
Installation Technician
Best Buy, Geek Squad
Modesto, CA
04.2001 - 02.2019
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Followed all company guidelines regarding safety procedures when out in field.
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Maintained updated knowledge of all equipment, products and services to properly educate customers.
- Completed extensive job report for each service call.
- Educated and trained new hires on company processes, eliminating process gaps.
- Supported design and troubleshooting in Home Theater and residential computer systems.
- Commissioned staff members for specific projects and tasks, tracked activities and solved complex issues to enhance productivity.
- Explained upgrades to customers, resulting in signups for additional services.
- Promoted products based on client needs and increased sales.
Special Agent - Technical Training Coordinator
Best Buy, Geek Squad
Modesto, CA
04.2015 - 04.2016
- Trained and mentored new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of install technicians, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Developed and implemented updating training programs for 25 employees.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and hands-on labs.
Education
Associate of Arts - Business Management
Eastern Gateway Community College
Steubenville, OHBachelor of Science - Aeronautical Engineering
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CAPolice Officer Standards And Training Certificate - Police Academy
Ray Simon Criminal Justice Training Center
Modesto, CA05.2019
Skills
- Production Work
- Problem Replication
- Hardware Replacement
- Microsoft Office
- Verbal and Written Communication
- Attention to Detail
- Adult Education
- Training Program Design
- Workshop Coordination
- Training Video Production
- Group Facilitation
- Team Support
- Workshop Coordination
- Training Video Production
- Group Facilitation
- Team Support
- User Training
- Assembly and Installation
- Video Surveillance Systems
- Daily Progress Reports
- Client Retention
- Job Assignments
- System Demonstrations
- Computer Configurations
- Repair Services
- Commercial Projects
- Basic Tools
- Specialty Tools
- Installation Planning
- Diagnostic Abilities
- Wall Fishing
- Multitasking Abilities
- Production Work
- Safe Work Practices
- Loading and Unloading Trucks
- Creative Solutions
- Training Junior Team Members
- Safe Equipment Handling
- Instructing Customers
- Customer Feedback
- Equipment Troubleshooting and Repair
- Hand Saw
- OSHA Regulations
- Complaint Investigations
- Training Classes
- Providing Feedback
- Panel Termination
- Maintaining Clean Work Areas
- Customer Education
- Brand Awareness
Live Stream Youtube producer
Produced live streams of Modesto City Schools Board of Education Meetings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The only stupid question is the question that is never asked.
unknown
Timeline
Instructional Technology Trainer
Modesto City Schools
08.2021 - 01.2022
Computer Technician
Modesto City Schools
02.2019 - Current
Special Agent - Technical Training Coordinator
Best Buy, Geek Squad
04.2015 - 04.2016
Installation Technician
Best Buy, Geek Squad
04.2001 - 02.2019
Associate of Arts - Business Management
Eastern Gateway Community College
Bachelor of Science - Aeronautical Engineering
California Polytechnic State University-San Luis Obispo
Police Officer Standards And Training Certificate - Police Academy
Ray Simon Criminal Justice Training Center
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