Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ruben Cedillo

San Bernardino,CA

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Computer Technician

BESTBUY
10.2014 - Current
  • Engage Customers using Selling Skills to provide to their Technology challenges
  • Recommended new and replacement hardware and software purchases.
  • Updated and installed new software on desktop and laptop computers to maintain the latest technology.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance, and repair for complex internal computer hardware and various software applications.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Assisted customers with technical support inquiries.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.

Warehouse Associate

AMAZON
10.2013 - 09.2014
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouse
  • Store items in an orderly and accessible manner in warehouse locations
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Completed cycle counts and monthly inventory.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Checked packages and merchandise for damage and notified vendors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

FIBER OPTIC CABLE TECHNICIAN

FIBERTRONICS INC
08.2012 - 08.2013
  • Coordinated installation of new users and relocations of existing users.
  • Tested fiber optic cables and documented results.
  • Built splice cases to enclose exposed transmission lines.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Performed repairs on severed fiber cables to restore to complete functionality.
  • Read blueprints and schematics to correctly place equipment.
  • Demonstrated strong organizational and time management skills while managing multiple projects

Education

Associate of Science - Electrical Engineering

ITT-TECHNICAL INSTITUTE
San Bernardino, CA

Bachelor of Science - Electrical and Communications Eng

ITT-TECHNICAL INSTITUTE
San Bernardino, CA

Bachelor of Science - Information Technology

Strayer University
Washington, DC
12.2031

HIGH - undefined

ARROYO VALLEY

Skills

  • Production Work
  • Application Security
  • Component Replacements
  • Strategic Problem-Solving
  • Corrective Actions
  • Verbal and Written Communication
  • Technical Analysis
  • Desktop and Laptop Installations
  • Records Preparation
  • Digital File Management
  • Sorting and Labeling

Certification

Apple Certified IOS Technician Technical Support Fundamentals

Languages

Spanish
Native or Bilingual

Timeline

Computer Technician

BESTBUY
10.2014 - Current

Warehouse Associate

AMAZON
10.2013 - 09.2014

FIBER OPTIC CABLE TECHNICIAN

FIBERTRONICS INC
08.2012 - 08.2013

Associate of Science - Electrical Engineering

ITT-TECHNICAL INSTITUTE

Bachelor of Science - Electrical and Communications Eng

ITT-TECHNICAL INSTITUTE

Bachelor of Science - Information Technology

Strayer University

HIGH - undefined

ARROYO VALLEY

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