Deborah Akobi
El Paso,Texas
Summary
Tech-savvy Network Support Engineer with 3 years of comprehensive experience designing, implementing and maintaining the growing network infrastructure. Analytical and logical professional quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN, proxy and security devices.
Overview
6
6
years of professional experience
Work History
Computer Network Support Specialists
US Army
09.2020 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Managed and administered load balancing tasks for networks, routing and shaping traffic to reduce service interruptions and network strain.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
Telecommunications Line Installers and Repairers
US Army
05.2019 - 09.2020
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
Education
BBA - CYBER SECURITY AND INFORMATION MANAGEMENT
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
MARYLAND07.2023
Skills
- Wide Area Network (WAN)
- Corporate Systems
- Hardware and Software Monitoring
- Operational Support
- Network Configuration and Support
- Cisco Routers and Switches
- Team Support
- Wireless Access Point
- Security Solutions
- Production Work
- Networking Systems Integration
- Switches and Routers
- Network Device Monitoring
- Network Applications
- Installation Point Access
- Hardware Evaluation
Timeline
Computer Network Support Specialists
US Army
09.2020 - Current
Telecommunications Line Installers and Repairers
US Army
05.2019 - 09.2020
BBA - CYBER SECURITY AND INFORMATION MANAGEMENT
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
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