Bora Tercanoglu
Salt Lake City,UT
Summary
Customer-centric expert with extensive background in retail sales and hospitality sectors. Demonstrates exceptional capability in delivering outstanding guest experiences, managing high-volume customer interactions, and ensuring operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Maintenance Technician
Prime Vacation Rentals
Anna Maria, Florida
05.2025 - 07.2025
- Maintained and repaired six hotel properties through electrical, plumbing, painting, and general maintenance tasks.
- Ensured guest safety and property functionality across all locations while upholding aesthetic standards.
- Responded swiftly to maintenance requests, minimizing downtime and enhancing guest experiences.
- Conducted routine inspections of rental properties for maintenance needs.
Retail Associate
Vail Resorts Inc
Park City, Utah
11.2022 - 04.2024
- Achieved multiple five-star guest reviews by delivering exceptional customer service in a high-traffic resort environment.
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Coordinated sales floor flow and managed register operations during peak hours.
- Ensured inventory accuracy and maintained merchandising standards to enhance store organization.
Barista
Auberge Resorts
Telluride, Colorado
01.2021 - 04.2022
- Prepared food orders and beverages in a fast-paced service environment.
- Maintained efficiency and accuracy while building strong customer relationships.
- Collaborated with team members to support back-of-house operations for seamless daily performance.
- Provided exceptional customer service while addressing guest inquiries and preferences.
Education
Bachelor of Science - Biology
University of Utah
Salt Lake City, UT05-2028
High School Diploma -
Park City High School
Park City, UT06-2024
Skills
- English and Turkish fluency
- Leadership and teamwork
- Problem-solving and time management
- Strong work ethic
- High-volume service environments
- POS systems and inventory management
- Basic electrical, plumbing, maintenance, and repair
- Customer service
- Sales goal achievement
- Customer engagement